Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Thompson

Barberton

Summary

Dynamic leader with proven expertise in enhancing operational efficiency and team performance at Cell-O-Core. Skilled in conflict resolution and customer satisfaction, with extensive knowledge of OSHA standards and proficiency in Microsoft Excel & Outlook. Demonstrated ability to mentor for career advancement and improve safety procedures, embodying both hard and soft skills for organizational excellence.

Overview

21
21
years of professional experience

Work History

Manager

Cell-O-Core
04.2010 - 10.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Quality Control Inspector

B & C Research
04.2004 - 04.2006
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Education

Barberton High School
Barberton, OH

Skills

  • Certified in lock out tag out
  • Certified tow motor driver and test administer
  • Familiarity with Microsoft Excel & Outlook
  • Extensive knowledge of OSHA standards

Timeline

Manager

Cell-O-Core
04.2010 - 10.2024

Quality Control Inspector

B & C Research
04.2004 - 04.2006

Barberton High School

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Nicole Thompson