Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Thompson

Chester,VA

Summary

Dynamic Customer Service Expert with a proven track record at the Virginia Department of Taxation, skilled in dispatch coordination and stress management. Adept at ensuring timely deliveries and maintaining confidentiality, while fostering strong customer relationships. Proficient in call center software, consistently achieving high-quality standards in service delivery.

Overview

22
22
years of professional experience

Work History

Customer Service Expert

Virginia Department of Taxation
09.2024 - Current
  • Exercise prudence and integrity in filing and paying taxes, preventing unauthorized use or disclosure of information, securing and maintaining the confidentiality of tax information, and managing the Commonwealth's tax revenue resources.

Outbound Dispatch Clerk

R&L Carriers
10.2022 - Current
  • Organized and managed daily dispatch of goods to customers, ensuring timely delivery.
  • Communicated effectively with team members, customers, vendors, and carriers.
  • Reviewed purchase orders against actual received items before dispatching.
  • Scheduled deliveries based on customer requirements and vehicle availability.
  • Performed quality checks on products before dispatching to customers.
  • Provided customer support by responding to inquiries related to shipment status.
  • Processed invoices, payment receipts, and other documents related to shipments.
  • Dispatched workers to assigned locations.

Dispatcher Office Assistant

First Student
02.2020 - 10.2022
  • Performed daily administrative tasks such as filing paperwork, scheduling appointments, and updating databases.
  • Developed efficient processes for managing incoming calls and emails in a timely manner.
  • Provided excellent customer service through phone, email, chat, and face-to-face interactions.
  • Assisted in coordinating multiple deliveries and pickups with drivers, customers, and vendors.
  • Monitored vehicle locations utilizing GPS tracking software to provide accurate updates on arrival times.
  • Greeted visitors and directed guests to appropriate facility locations.

911 Dispatcher

Ellenville Police Department
02.2003 - 06.2021
  • Company Overview: VCIN & E-Justice certified.
  • Continuously updated knowledge base on current policies, procedures, and technology changes.
  • Dispatched appropriate resources to respond to emergency situations promptly.
  • Maintained calm and professional demeanor during high-pressure situations.
  • Entered essential caller information in the computer-aided dispatch system.
  • Developed positive relationships with police, fire, and EMS personnel.
  • Utilized advanced communication equipment, including radios, telephones, and computers.
  • VCIN & E-Justice certified.

One on One Aide

Ellenville Central School District
12.2010 - 01.2020
  • Assisted with medical care procedures as needed, including administering medications.
  • Attended meetings related to IEP development or implementation of accommodations for disabled students.
  • Developed strong organizational skills to manage multiple tasks and prioritize workloads.
  • Maintained accurate records of student progress and achievement.
  • Participated in professional development opportunities related to special education topics.

Education

Bachelor of Science (B.S.) - Business Management

Bryant & Stratton College

Associate Degree - Liberal Arts & Science 1-6

Sullivan County Community College

High School Diploma -

Ellenville High School

Skills

  • Office procedures and data entry
  • Dispatch coordination and routing
  • Stress management
  • Call center software proficiency
  • Customer relationship management
  • Quality assurance and order management
  • Invoice processing and taxation

Timeline

Customer Service Expert

Virginia Department of Taxation
09.2024 - Current

Outbound Dispatch Clerk

R&L Carriers
10.2022 - Current

Dispatcher Office Assistant

First Student
02.2020 - 10.2022

One on One Aide

Ellenville Central School District
12.2010 - 01.2020

911 Dispatcher

Ellenville Police Department
02.2003 - 06.2021

Bachelor of Science (B.S.) - Business Management

Bryant & Stratton College

Associate Degree - Liberal Arts & Science 1-6

Sullivan County Community College

High School Diploma -

Ellenville High School

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