Hannah Al-Amal
Trenton,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Expert
BlueCare
Chattanooga, Tennessee
07.2019 - Current
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions in the CRM system for future reference.
- Collaborated with team members to improve service protocols and procedures.
- Trained new staff on customer service best practices and company policies.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Utilized feedback to refine service techniques and enhance the customer experience.
- Utilized problem solving skills to resolve customer issues quickly and accurately.
- Monitored call logs to ensure all calls were answered within target timeframes.
- Identified opportunities for improvement in the service process.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Soddy Daisy High School
Soddy Daisy, TN05-2013
Skills
- Customer follow-up strategies
- Call log monitoring
- Team collaboration
- Creative problem solving
- Account updating
- Training new employees
- Attention to detail
- Active listening
- Time management
- Software navigation
- Call center experience
- Empathy display
- Complaint handling
- Patience demonstration
- Data entry proficiency
- Microsoft office expertise
- Microsoft outlook
- Microsoft PowerPoint
- High-energy attitude
- Verbal and written communication
- Research
- Decision-making
- Call escalation
- Multi-task management
- Punctuality and reliability
Timeline
Customer Service Expert
BlueCare
07.2019 - Current
High School Diploma -
Soddy Daisy High School
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