Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Tirado

Independence,OH

Summary

Professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Avient
04.2025 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Service Coordinator

Heat Seal LLC
05.2024 - 04.2025
  • Entered orders accurately and efficiently, ensuring timely processing and fulfillment
  • Answered phones and assisted customers with pricing inquiries, part identification, and determined individual business needs
  • Securely handled payment information to process transactions
  • Provided customer support for website navigation and usage
  • Helped to troubleshoot issues with machines to provide solutions to customers
  • Carried out tests to identify, report, and repair bugs and glitches on the company website.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Order Entry Specialist

Jenne Distributors
07.2016 - 02.2024
  • Provided regular updates to customers regarding orders to maintain transparency and customer trust
  • Managed workload of up to 100 orders per day
  • Developed and implemented strategies to increase efficiency in order processing
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements
  • Collaborated with purchasing and logistics to ensure timely order fulfillment
  • Monitored EDI orders for accuracy adhering to customer requirements
  • Maintained an accuracy rating of over 99%
  • Reduced order discrepancies with thorough verification of product codes, prices, and shipping details.

Technical Support Representative

Apple
01.2015 - 01.2016
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Managed high levels of call flow and responded to technical support needs.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Enhanced customer satisfaction by resolving technical issues promptly and effectively.

Education

Associate of Applied Business - Software QA, Information Technology

Cuyahoga Community College
12.2024

Skills

  • Collaboration and communication
  • Computer proficiency
  • Customer service
  • Problem-solving
  • Ticket support system management
  • Issue troubleshooting
  • Hardware troubleshooting

Timeline

Customer Service Representative

Avient
04.2025 - Current

Customer Service Coordinator

Heat Seal LLC
05.2024 - 04.2025

Order Entry Specialist

Jenne Distributors
07.2016 - 02.2024

Technical Support Representative

Apple
01.2015 - 01.2016

Associate of Applied Business - Software QA, Information Technology

Cuyahoga Community College

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