Nicole Sloane Phoebe Toliver
Germantown,MD
Summary
Emergency Management personnel with over 9 years of experience serving in a variety of client- and customer-facing organizations to support crisis mitigation and promote exceptional care and support provided to children and adults with diverse needs within intricate situations. Adept at analysis and evaluation, strategic planning, documentation and recordkeeping, and community engagement. Collaborative and engaging, with a proven track record of quickly determining and executing necessary resolutions and courses of actions that promote the safety and security of individuals in both short- and long-term capacities.
Overview
10
10
years of professional experience
Work History
DSA Coach/Evaluator
Federal Emergency Management Agency
, Various Locations
10.2019 - Current
- Mentor 4 trainees and 4 potential candidates, performing hands-on, on-the-job training to ensure that individuals can address and react to a variety of diverse emergency situations accurately
- Analyze personnel deliverable performance, documenting pertinent and communicating all information to the appropriate personnel in a timely manner to support service delivery
- Formally endorse trainees/candidates upon completion of independent tasks, ensuring sustained compliance with all organizational regulations and standards
- Coordinate recordkeeping of all personnel performance to ensure that relevant quantitative data is present concerning abilities to respond to emergency situations quickly
Disaster Survivor Assistance Specialist Crew Lead
Federal Emergency Management Agency
, Various Locations
01.2019 - Current
- Perform operation management oversee the DSA specialist, communicating and delegating daily tasks and responsibilities to promote the timely provision of necessary service and support to thousands of personnel experiencing emergency situations
- Collaborate with 12 Emergency Managers and 7 local officials to assess and determine the most effective ways to serve communities affected by disasters and emergent situations
- Develop relevant strategic planning and promote timely and relevant resource allocation to all personnel within affected communities in a timely manner
- Continuously improve and enhance employee morale and therefore intrinsic motivation to ensure that organizational deliverables and expectations are consistently exceeded
Sales Lead
Loft Outlet
Clarksburg, MD
09.2018 - Current
- Recruit, hire, and train 15 employees, ensuring that the most qualified individuals are provided with the opportunity to serve the organization and understand all regulations and deliverables
- Enhance employee engagement and retention through prompt and effective communication in addition to strategic support provided at all times
- Maximize and ensure the organization’s completion of a variety of performance results such as net sales, ROV, conversion, DPT, UPT, payroll, inventory shrinkage, operational assessment, and credit cards through exceptional leadership and strategic planning
- Developed and communicated necessary solutions and address and minimize gaps in the customer experience, employee experience, and revenue generation through comprehensive operation evaluation
- Direct 4 individuals within the merchandising to promote daily operations across a multi-million-dollar location, coordinating KPI performance to confirm that all productivity goals are met within budget
Disaster Survivor Assistance Specialist
Federal Emergency Management Agency
, Various Locations
03.2016 - Current
- Single-handedly supported and worked with over 1K survivors, enabling timely and effective resource allocation and strategic planning based on individual needs and experiences
- Collaborate with 20+ agency and 20+ non-profit partners to enable timely support for a large number of disaster survivors, enabling effective communication from all parties concerning resources available
- Oversee all data aggregation, analysis, and tracking to perform exceptional case management and create necessary planning that ensured that service delivery was timely and effective
- Communicated pertinent information concerning case status inquiries to the appropriate entity as needed while sustaining compliance with internal and external regulations and procedures
- Direct onsite intake, documentation, and information obtainment from survivors to promote timely service and resource distribution to these individuals
DSA Survivor Mobile Applications Reports Analyst
Federal Emergency Management Agency
St Croix, USVI
11.2018 - 01.2019
- Develop documentation concerning 40 DSA crew members’ daily summary reports, analyzing and editing documentation as needed to promote accurate information allocation
- Direct the addressing of a variety of emergent and critical information present to confirm that appropriate strategic planning and program recommendations occur quickly
- Support the Branch Director and 3 Task Force Leads concerning the supervision and oversight of 40 DSA staff members, ensuring on time and within budget deliverable performance
- Communicate and publish all daily summary reports to the Joint Field Office as well as to 12 state and 20+ local partners to maximize community partnerships and resource distribution in addition to performing necessary administrative KPIs for the TFL and BD
Education
Master of Science - Management (Emergency Management Specialization)
University of Maryland University College
Bachelor of Arts - Psychology
Marshall University
Skills
- Emergency Management
- Client Retention & Satisfaction
- Customer Service & Support
- Crisis Management
- Conflict & Issue Resolution
- Employee Supervision & Training
- Deliverable & Key Performance Indicator (KPI) Performance
- Solution Management
- Strategic Planning
- Talent Acquisition
- Recruiting
- Performance Evaluation
- Analysis & Evaluation
- Business Development
- Project Management
- Communication & Collaboration
- Relationship Building
- Human Services
Timeline
DSA Coach/Evaluator
Federal Emergency Management Agency
10.2019 - Current
Disaster Survivor Assistance Specialist Crew Lead
Federal Emergency Management Agency
01.2019 - Current
DSA Survivor Mobile Applications Reports Analyst
Federal Emergency Management Agency
11.2018 - 01.2019
Sales Lead
Loft Outlet
09.2018 - Current
Disaster Survivor Assistance Specialist
Federal Emergency Management Agency
03.2016 - Current
Master of Science - Management (Emergency Management Specialization)
University of Maryland University College
Bachelor of Arts - Psychology
Marshall University