Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Townsend

Staten Island,NY

Summary

Friendly, personable Customer Service professional with 15+ years of experience. Deliver exceptional support in a fast paced environment with the proven ability to handle friendly high call volume, resolves issues, efficiently and clear communication. Skilled in managing customer accounts and excellent follow up skills, recognized for professionalism, patience, and a commitment in creating a positive customer experience.

Overview

2018
2018
years of professional experience
1
1
Certification

Work History

Intern

New York State Division Of Human Rights
  • Assisted investigators with preliminary telephone and in person interviews, Researched cases

Customer Service & Receptionist

II Eagles Auto Collision
06.2015 - 07.2017
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs, Promptly responded to inquiries and requests from prospective customers, Developed and updated databases to handle customer data

File Clerk

Rallye BMW/ Accounting Office
09.2009 - 10.2010
  • Packages legal documentation for vehicle purchases, including Title, DMV paperwork, Financial Statements, Maintained confidential applicant files, Keyed vehicle data into internal accounting program for each dealership, Managed ledger of checks and disbursed upon financial processing

Customer Service Supervisor

U.S Limousine Service LTD
06.2004 - 10.2009
  • Obtained and verified 200-300 daily transportation reservations, Trained new hires on office policies and procedures, including high volume confirmations, Manually & Electronically input confirmations into computer system, Contacted delinquent accounts in efforts to retrieve past dues, Assisted in Wedding & Event transportation and shows

Education

Clinical Medical Assistant -

Kingsborough Community College of The City University of New York
Brooklyn, NY

Psychology -

State University of New York At Old Westbury
Old Westbury, NY

Associate of Science: Paralegal Studies -

Everest University - Tampa
Tampa, FL

Skills

  • Member Support
  • Quality Control
  • Highly dependable
  • Excellent attention to detail

Certification

  • Certified Clinical Medical Assistant
  • Certified Phlebotomist
  • Certified EKG Technologist
  • Certified BLS Provider (CPR & AED)

Timeline

Customer Service & Receptionist

II Eagles Auto Collision
06.2015 - 07.2017

File Clerk

Rallye BMW/ Accounting Office
09.2009 - 10.2010

Customer Service Supervisor

U.S Limousine Service LTD
06.2004 - 10.2009

Intern

New York State Division Of Human Rights

Clinical Medical Assistant -

Kingsborough Community College of The City University of New York

Psychology -

State University of New York At Old Westbury

Associate of Science: Paralegal Studies -

Everest University - Tampa

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Nicole Townsend