Nicole Trace

• Managed comprehensive cleaning services for residential properties, ensuring high standards of cleanliness and organization.
• Developed customized cleaning plans tailored to individual client needs and preferences.
• Utilized eco-friendly cleaning products to promote health and sustainability in clients' homes.
• Mentored new cleaners on best practices and effective cleaning techniques to enhance service quality.

• Coordinated patient referrals to specialists, ensuring timely access to necessary care.
• Verified insurance eligibility and benefits for incoming referrals, enhancing patient experience.
• Managed referral tracking system, maintaining accurate records of referral statuses and follow-ups.
• Communicated effectively with healthcare providers to facilitate seamless referral processes.
• Assisted in resolving patient inquiries regarding referral processes and appointment scheduling.
• Collaborated with clinical staff to streamline referral workflows, improving operational efficiency.
• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Scheduled appointments with specialists on behalf of clients.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
• Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
• Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
• Developed and maintained strong working relationship with referral sources to streamline processing.
• Enhanced patient satisfaction with timely coordination of referrals and appointments.
• Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.

• Managed medical record documentation ensuring compliance with HIPAA regulations and accuracy of patient information.
• Coordinated patient scheduling to optimize clinic workflow and reduce appointment wait times.
• Facilitated communication between patients and healthcare providers, improving patient satisfaction scores.
• Implemented electronic health record system updates, enhancing data accessibility for clinical staff.
• Trained new administrative staff on office procedures and software systems, fostering team efficiency.
• Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
• Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally.
• Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
• Reduced wait times for patients by implementing efficient check-in and check-out procedures.
• Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.

• Coordinated schedules and appointments for leadership, enhancing operational efficiency.
• Managed communication between departments, fostering collaboration and information sharing.
• Streamlined document management processes, improving access and retrieval times.
• Developed training materials for new staff, ensuring consistency in operational procedures.
• Worked on vouchers for low-income family for membership, Daycare and after school program.
• Mentored junior administrative staff, promoting professional development and team cohesion.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Maintained inventory of office supplies and placed orders.
• Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
• organized food shelves, christmas assistance and help families find assistance.

• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer, ensuring monetary integrity throughout shifts.
• Trained new team members on operational procedures and customer interaction protocols.

• Implemented improvements to enhance checkout speed and reduce wait times for customers.
• Participated in promotional campaigns, effectively communicating offers to customers at point of sale.
• Assisted in inventory management, ensuring stock levels met operational demands consistently.
• Collaborated with team members to maintain cleanliness and organization in service areas.

BLS certified