NICOLE TRAPP
Lafayette,IN
Summary
Proven record of working well in medical support services and managing fast-paced office operations. Strong organizational and communication skills with the ability to do multiple tasks at once. A multitude of versatile skills transfer into an office support staff setting to create and maintain high levels of efficiency and productivity. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction. Trusted schedule consultant, patient liaison and assistant.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work History
Patient Service Representative
Optum
Lafayette, IN
05.2023 - Current
- Assisted patients with scheduling appointments and managing inquiries.
- Processed patient information using electronic health record systems.
- Coordinated communication between healthcare providers and patients effectively.
Appointment scheduler
Lafayette Orthopedic Clinic/OrthoIndy
Lafayette, IN
04.2023 - Current
- Scheduling appointments
- Providing patient care
- Providing patients with basic info regarding location, insurance, etc.
- Managing schedule changes
- Creating schedules
- Filing
- Basic medical records
- Creating accounts
- Patient chart management
Appointment scheduler
Lafayette Orthopedic Clinic/Unity Healthcare
Lafayette, IN
10.2009 - 04.2023
- Scheduling appointments
- Providing patient care
- Providing patients with basic info regarding location, insurance, etc.
- Managing schedule changes
- Creating schedules
- Filing
kennel staff/veterinary assistant
Tippecanoe Animal Hospital
Lafayette, IN
05.1997 - 10.2009
- Assist veterinarians
- Develop X-Rays
- Prepare and administer medication
- Prepare and administer vaccinations
- Run tests and record results
- Administer SQ fluids
- Basic pet grooming
- Clean cages
- Walk dogs
- Patient and owner care
- Janitorial duties
- Collecting samples and reading tests
- Filing paperwork and charts
- Sterilize surgical instrument
- Animal restraint
- Handling medical records
cashier/food prep
Arby's Restaurant
08.1994 - 05.1998
- Train employees
- Cashier duties
- Food preparation
- Cleaning
- Opening and closing duties
Education
high school diploma -
Jeerson High School
Lafayette, IN 02.1994 - 05.1998
Skills
- Good communicator
- Creativity
- Time management
- Problem solver
- Organization
- Adaptability
- Critical thinking
- Attention to detail
- Hard worker
- Easy going
Hobbies and Interests
- Gardening
- Reading
- Movies
- Playing with my dogs
- Minor home renovations
Timeline
Patient Service Representative
Optum
05.2023 - Current
Appointment scheduler
Lafayette Orthopedic Clinic/OrthoIndy
04.2023 - Current
Appointment scheduler
Lafayette Orthopedic Clinic/Unity Healthcare
10.2009 - 04.2023
kennel staff/veterinary assistant
Tippecanoe Animal Hospital
05.1997 - 10.2009
cashier/food prep
Arby's Restaurant
08.1994 - 05.1998
high school diploma -
Jeerson High School
02.1994 - 05.1998