Nicole Trinkl
Macedon,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Spa Manager
Derma Spa
Rochester, New York
12.2019 - 10.2022
- Developed and implemented spa services policies, procedures and standards.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Actively recruited and trained qualified professionals for all spa positions.
- Created menus of treatments and packages that were attractive to customers.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Resolved customer complaints in a timely manner.
- Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
- Ensured compliance with local health codes governing spas by staying up-to-date on industry best practices.
- Implemented effective inventory management systems for tracking stock levels and ordering supplies when necessary.
- Created seasonal and targeted offers to enhance visibility and generate revenue.
Assistant Manager
Derma Spa
Rochester, NY
11.2016 - 12.2019
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Nail Technician/Receptionist
Derma Spa
Rochester, New York
10.2014 - 11.2016
- Demonstrated knowledge of all products and services offered in the salon.
- Provided manicures, pedicures and nail treatments to clients.
- Cleaned and sterilized tools and work areas between customers.
- Educated clients on proper nail care techniques.
- Ensured that safety protocols were followed during each service provided.
- Followed health regulations regarding sanitation practices throughout the salon.
- Provided excellent customer service through friendly interactions with clients.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
Hairstylist
Pharaohs Hairum
Fairport, New York
08.2007 - 10.2014
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Applied highlights, lowlights or other coloring techniques.
- Created updos for special occasions like weddings or proms.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Sanitized workstations and salon equipment to reduce risk of infection.
Education
High School Diploma -
Eastridge Senior High School
East Irondequoit06-2005
Cosmetologist -
Monroe Boces 1
Fairport, NY06-2005
Skills
- Staff management
- Appointment scheduling
- Health and safety regulations
- Schedule coordination
- Inventory management
- Customer relationship management
- Public relations
- Relationship building
Timeline
Spa Manager
Derma Spa
12.2019 - 10.2022
Assistant Manager
Derma Spa
11.2016 - 12.2019
Nail Technician/Receptionist
Derma Spa
10.2014 - 11.2016
Hairstylist
Pharaohs Hairum
08.2007 - 10.2014
High School Diploma -
Eastridge Senior High School
Cosmetologist -
Monroe Boces 1
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