Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Truesdale

El Campo,United States

Summary

Caring Social Worker offering case management expertise with proven competence to quickly build trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families.

Overview

6
6
years of professional experience

Work History

Used Car Sales Associate

Dream Machine
11.2020 - 07.2021
  • Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
  • Conducted market research to stay current with trends in the used car industry.
  • Maintained inventory records of vehicles available for sale.
  • Completed paperwork and documentation for sales transactions including contracts, warranties and registration forms.

Contact Center Representative

Cyprus Credit Union
Magna, Utah
10.2020 - 07.2021
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Monitored incoming calls, emails and chats for quality assurance purposes.

Used Car Sales Associate

South Cali Auto
03.2016 - 05.2018
  • Followed up with customers regarding their satisfaction with purchased vehicles.
  • Identified customer needs, determined best vehicle options and negotiated prices.
  • Prepared weekly reports detailing sales performance against goals set by management.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Receptionist

Attractive Gems
11.2015 - 03.2016
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.

Education

Associate in Arts (A.A.) - Social and Behavioral Sciences

West Valley College
Saratoga, California
05.2024

Certification - Business Technology

Tooele Technical College
Tooele, Utah
07.2021

High School Diploma - General Studies

Audeo Charter School
Carlsbad, California
06.2015

Skills

  • Service planning
  • Behavioral therapy
  • Client advocacy
  • Educational support
  • Compassionate
  • Analytical thinking

References

References available upon request

Timeline

Used Car Sales Associate

Dream Machine
11.2020 - 07.2021

Contact Center Representative

Cyprus Credit Union
10.2020 - 07.2021

Used Car Sales Associate

South Cali Auto
03.2016 - 05.2018

Receptionist

Attractive Gems
11.2015 - 03.2016

Associate in Arts (A.A.) - Social and Behavioral Sciences

West Valley College

Certification - Business Technology

Tooele Technical College

High School Diploma - General Studies

Audeo Charter School
Nicole Truesdale