Nicole Truesdale
El Campo,United States
Summary
Caring Social Worker offering case management expertise with proven competence to quickly build trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families.
Overview
6
6
years of professional experience
Work History
Used Car Sales Associate
Dream Machine
11.2020 - 07.2021
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Conducted market research to stay current with trends in the used car industry.
- Maintained inventory records of vehicles available for sale.
- Completed paperwork and documentation for sales transactions including contracts, warranties and registration forms.
Contact Center Representative
Cyprus Credit Union
Magna, Utah
10.2020 - 07.2021
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Prevented key account losses by researching discrepancies and correcting problems.
- Maintained strong call control and quickly worked through scripts to address problems.
- Monitored incoming calls, emails and chats for quality assurance purposes.
Used Car Sales Associate
South Cali Auto
03.2016 - 05.2018
- Followed up with customers regarding their satisfaction with purchased vehicles.
- Identified customer needs, determined best vehicle options and negotiated prices.
- Prepared weekly reports detailing sales performance against goals set by management.
- Maintained knowledge of sales and promotions, return policies and security practices.
Receptionist
Attractive Gems
11.2015 - 03.2016
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Processed payments and updated accounts to reflect balance changes.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Education
Associate in Arts (A.A.) - Social and Behavioral Sciences
West Valley College
Saratoga, California05.2024
Certification - Business Technology
Tooele Technical College
Tooele, Utah07.2021
High School Diploma - General Studies
Audeo Charter School
Carlsbad, California06.2015
Skills
- Service planning
- Behavioral therapy
- Client advocacy
- Educational support
- Compassionate
- Analytical thinking
References
References available upon request
Timeline
Used Car Sales Associate
Dream Machine
11.2020 - 07.2021
Contact Center Representative
Cyprus Credit Union
10.2020 - 07.2021
Used Car Sales Associate
South Cali Auto
03.2016 - 05.2018
Receptionist
Attractive Gems
11.2015 - 03.2016
Associate in Arts (A.A.) - Social and Behavioral Sciences
West Valley College
Certification - Business Technology
Tooele Technical College
High School Diploma - General Studies
Audeo Charter School
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