Nicole Trujillo
Parsippany
Summary
Project management focused professional with experience supporting cross functional healthcare operations. Skilled in coordinating workflows, tracking deliverables, and driving process improvements. CAPM candidate with strong organizational and stakeholder communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Concierge
Dimer Health
10.2025 - Current
- Coordinated communication among patients, providers, and administrative teams to enhance operational support
- Optimize scheduling and workflows using AI tools to improve efficiency and patient experience
- Maintained patient documentation, tracked symptoms, clinical inquiries, and administrative needs to ensure comprehensive care
- Processed referrals, ensuring accurate and timely documentation completion to facilitate patient transitions
- Support cross functional collaboration and track patient progress in EHR systems
Medical Office Associate
Atlantic Health System
Morristown
09.2023 - 10.2025
- Acted as primary contact for patients, managing new referrals and inquiries
- Verified insurance, managed prior authorizations, and processed referrals for testing
- Coordinated scheduling for appointments and cardiac imaging, ensuring timely access to care
- Maintained accurate records in Epic Systems (EHR)
- Streamlined communication between providers, staff, and external partners to enhance collaboration
- Trained new hires on workflows and Epic Systems
Education
Graduate Certificate - Project Management
Montclair State University
Montclair, NJ12-2026
Bachelor of Science - Public Health
Montclair State University
Montclair, NJ05-2025
Skills
- Patient Navigation
- Documentation and Organization
- Multi-task management
- HIPAA compliance
- Team collaboration
- Task and Project Tracking
- Patient scheduling and coordination
- Bilingual communication
Certification
- Certified Associate in Project Management (CAPM), Project Management Institute, Expected June 2026
- Certified Medical Interpreter, ALTA Language Services, 2025
Projects
- Provider Credentialing & Payer Enrollment Project, 2025, Coordinated credentialing and enrollment for approximately 30 clinicians with major healthcare payors, including UnitedHealthcare, Wellpoint, and Aetna. Partnered with the Director of Operations to support onboarding strategy and ensure compliance with payer requirements. Managed and tracked all stages of the credentialing process using Excel and Modio credentialing software, ensuring accuracy, timely submissions, and complete documentation.
- Clinical Trial Coordination Support, Atlantic Health System , 2025, Coordinated patient visits and testing for clinical trial ( Mavacamten) Scheduled and tracked participant appointments to meet study timelines, Maintained documentation and ensured compliance with protocols, Communicated with patients , clinical supervisor and administrative supervisor to support operations
Tools and Software
- monday.com
- Epic
- athenahealth
- Google Workspace
- Microsoft Excel
Timeline
Medical Concierge
Dimer Health
10.2025 - Current
Medical Office Associate
Atlantic Health System
09.2023 - 10.2025
Graduate Certificate - Project Management
Montclair State University
Bachelor of Science - Public Health
Montclair State University