Dominique Butler
Pittsburgh,PA
Summary
Dedicated patient family concierge with expertise in effective communication, problem solving, and multitasking. Proven ability to coordinate services and provide exceptional patient support.
Overview
1
1
Certification
14
14
years of professional experience
Work History
patient family concierge
UPMC Presbyterian
Pittsburgh, Pennsylvania
05.2024 - Current
- Guided patients in navigating hospital and locating appointments, enhancing their experience.
- Coordinated transportation services for patients needing assistance to appointments.
- Coordinated patient transitions during admissions and discharges, ensuring seamless processes.
- Responded to inquiries via phone and in-person, resolving concerns to ensure patient satisfaction.
- Greeted patients and visitors with a friendly and welcoming demeanor.
- Directed incoming calls and messages to appropriate staff or residents.
- Performed administrative duties such as filing paperwork, stocking and ordering related to concierge service transactions.
Dietary Associate
UPMC Heritage Place
Pittsburgh, Pennsylvania
06.2015 - 04.2024
- Led dietary team in meal preparation and distribution.
- Facilitated communication between Dietary Department personnel and other hospital departments to streamline operations and improve service delivery.
- Trained new staff on food safety and hygiene standards to ensure compliance and enhance patient safety.
- Maintained cleanliness of kitchen and dining areas daily.
Volunteer
Fuse after school program
wilkinsburg, Wilkinsburg, pa
06.2012 - 06.2013
- Supervised students during recreational and homework sessions.
- Maintained a safe and inclusive environment for all participants.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
Education
High School Diploma -
Wilkinsburg High School
Wilkinsburg, Pa06-2013
Skills
- Patient navigation
- Outstanding customer service
- Effective communication
- Telephone communication
- Time management
- Excellent multitasking
- Staff onboarding
- Problem solving
- Hospitality service expertise
- Effective communication
Certification
- CDC heads up to sports
- creating safe and inclusive environment for athletes with disabilities
Timeline
patient family concierge
UPMC Presbyterian
05.2024 - Current
Dietary Associate
UPMC Heritage Place
06.2015 - 04.2024
Volunteer
Fuse after school program
06.2012 - 06.2013
High School Diploma -
Wilkinsburg High School