Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shannan Hewlett

Pittsburgh,PA

Summary

Driven by a strong work ethic and a proactive attitude, I excelled at UPMC, enhancing patient care and satisfaction through effective problem-solving and exceptional customer service. Skilled in multitasking and detail-oriented tasks, I significantly contributed to a positive, results-driven environment, leveraging my expertise in healthcare monitoring and patient support.

Overview

5
5
years of professional experience

Work History

Patient Family Concierge

UPMC Presbyterian Hospital
01.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Patient Care Technician

UPMC Presbyterian Hospital
09.2019 - 01.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.


Monitor Technician

UPMC East
04.2023 - 10.2023
  • Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
  • Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
  • Troubleshot monitor equipment issues, ensuring uninterrupted surveillance of patients'' heart activity.
  • Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.

Education

No Degree - Nursing Preequisites

Community College of Allegheny County
Pittsburgh, PA

Diploma - Nursing

UPMC Shadyside School of Nursing
Pittsburgh, PA
12.2025

Skills

  • Customer Service
  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving
  • Proactive attitude
  • Excellent Multitasking
  • Team player mentality
  • Hospitality
  • Detail-oriented approach

Accomplishments

    2023 P.E.T.A.L.S Awardee

Timeline

Patient Family Concierge

UPMC Presbyterian Hospital
01.2024 - Current

Monitor Technician

UPMC East
04.2023 - 10.2023

Patient Care Technician

UPMC Presbyterian Hospital
09.2019 - 01.2024

No Degree - Nursing Preequisites

Community College of Allegheny County

Diploma - Nursing

UPMC Shadyside School of Nursing

Similar Profiles

CREATE PROFILE
Shannan Hewlett