Job Search Status
Open to workDesired Job Title
Medical AssistantWork Type
Full TimeLocation Preference
On-SiteLocation: Copiague, NYAmityville, NY
Open to relocation: Yes
Open To Work
Celina M Fuentes
Copiague,NY
Work Preference
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
11
11
years of professional experience
Work History
Hospital Concierge
Nassau University Medical Center
07.2017 - Current
- Greeted arriving patients, families, and visitors, issued passes, and gave clear directions to departments, patient rooms, and doctor offices.
- Escorted patients and visitors to destinations and arranged volunteer or wheelchair transport for better accessibility.
- Assisted customers quickly with questions in English and Spanish and provided information in both languages.
- Worked with security staff to maintain visitor logs and support policy compliance during busy hours.
- Directed incoming phone calls to front desk and routed calls to correct departments or patient rooms.
- Approached individuals who appeared lost or needed assistance and offered prompt help.
- Coordinated arrivals for patients, families, and visitors by issuing passes and directing traffic to departments, patient rooms, and doctor offices.
- Guided patients and visitors to destinations and organized volunteer or wheelchair transport to support access needs.
- Responded to English- and Spanish-language inquiries with accurate information and courteous support.
- Assisted Spanish-speaking guests with navigation, hospital rules, and completion of intake or visitor forms.
- Partnered with security staff to manage visitor logs and maintain policy compliance during peak hours.
- Routed incoming calls to front desk, departments, or patient rooms with accuracy and professionalism.
- Identified individuals who appeared lost or needed help and provided direct guidance.
- Created positive arrival experiences for patients, families, and visitors through passes, directions, and courteous front-desk support.
- Improved communication between waiting families and clinical areas by coordinating status updates and visiting requests with nursing units.
- Delivered bilingual front-desk assistance in English and Spanish for questions, directions, and general information.
- Maintained accurate visitor records and supported security compliance during peak hours.
Medical Records and Health Information Technician
Nassau University Medical Center
09.2022 - 12.2022
- Supports secure release of information when patients, physicians, insurance companies, or legal entities request medical records.
- Retrieves requested medical records quickly while protecting confidentiality of protected health information.
- Scans documents into electronic health record system with accurate, efficient data entry.
- Maintains confidentiality of patient records and follows HIPAA regulations to protect sensitive information.
- Processes patient admission and discharge documents.
- Updates patient demographic information in medical records.
- Completes claims paperwork, documentation, and system entry.
- Answers records-related questions and provides quality customer service to patients seeking information.
Hospital Switchboard Operator
Nassau University Medical Center
02.2022 - 08.2022
- Handled urgent medical calls, announced emergency codes such as Code Blue and fire alarms, and alerted security or disaster response teams.
- Used computerized switchboard consoles to manage incoming and outgoing calls efficiently.
- Operated telecommunications systems, managing multi-line phone systems while providing excellent customer service.
- Connected callers, patients, and visitors with correct departments, rooms, or staff members.
- Used digital paging systems to locate on-call doctors and medical staff.
- Responded promptly and courteously to caller requests, providing accurate assistance and information.
- Maintained records of incoming calls with accuracy and confidentiality.
- Operated telephones, switchboards, intercoms, two-way radios, and public address systems.
Internship CNA
Hempstead Park & Rehab Center
11.2020 - 11.2020
- Recorded patient vital signs and communicated changes to nursing staff.
- Observed patient conditions and reported concerns to nurses promptly.
- Supported patients with daily living tasks and personal care.
- Assisted patients with shaving, bathing, and oral hygiene to support healthy habits and wellness.
- Used mobility devices to help patients move safely throughout facility.
- Communicated clearly with patients and families to support comfort.
- Kept patient areas and supplies clean and organized.
Medical Receptionist
Advanced Neurology Center
12.2016 - 07.2017
- Greeted walk-in customers, insurance adjusters, and tow truck operators while answering incoming calls to keep front desk operations running smoothly.
- Handled high call volume to schedule appointments efficiently.
- Prepared invoices for services rendered and collected customer payments accurately.
- Kept detailed logbooks for sign-ins, front desk expenses, and calls received.
- Received and scanned claims to support timely processing.
- Helped order, receive, stock, and distribute office supplies.
- Created filing labels and organized files alphabetically, numerically, and chronologically to improve retrieval.
- Sorted daily correspondence and delivered mail to correct recipients to maintain organized communication flow.
Internship Medical Office Assistant
Dr. Philippe Tassy, MD
10.2015 - 12.2015
- Supported physicians with patient care by obtaining vital signs, gathering patient histories, and preparing patients for examinations.
- Recorded vital signs and documented medical histories to prepare patients for examinations.
- Collected patient samples for laboratory testing.
- Performed basic laboratory tests, including urinalysis and blood glucose checks, under direct supervision of physician or registered nurse.
- Completed EKGs, spirometry, audiograms, and other diagnostic tests as requested by physician.
- Maintained medical records through filing, charting, transcription, and data entry into electronic health record system.
- Answered phones, scheduled appointments, and managed patient flow while greeting visitors professionally.
- Restocked exam rooms by ordering medical supplies and updating inventory records.
- Organized patient charts to support clinic operations and provide timely access to information.
- Arranged charts, documents, and supplies to support team productivity.
- Kept medical equipment clean and maintained to meet safety standards.
- Followed HIPAA regulations to protect confidential patient information at all times.
Education
High School Diploma -
West Hempstead High School
West Hempstead, New York06-2013
Medical Office Assistant -
Franklin Career Institute
Hempstead, NY12-2015
Certified Nursing Assistant -
Access Career
Hempstead, New York11-2019
Skills
- Patient navigation
- Electronic Health Records (EHR)
- Patient intake
- Vital signs measurement
- Medical terminology
- HIPAA compliance
- Patient information management
- Visitor management
- Visitor log management
- Telephone etiquette
- Customer support
- Attention to detail
- Bilingual communication
- Empathy and communication
LANGUAGES
Bilingual English and Spanish
Timeline
Medical Records and Health Information Technician
Nassau University Medical Center
09.2022 - 12.2022
Hospital Switchboard Operator
Nassau University Medical Center
02.2022 - 08.2022
Internship CNA
Hempstead Park & Rehab Center
11.2020 - 11.2020
Hospital Concierge
Nassau University Medical Center
07.2017 - Current
Medical Receptionist
Advanced Neurology Center
12.2016 - 07.2017
Internship Medical Office Assistant
Dr. Philippe Tassy, MD
10.2015 - 12.2015
High School Diploma -
West Hempstead High School
Medical Office Assistant -
Franklin Career Institute
Certified Nursing Assistant -
Access Career