Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Nicole Turk

Nicole Turk

Sacramento,CA

Summary

Friendly and organized customer service manager with 10 plus years of experience providing excellent support and client service in fast paced environments. Skilled in high call volumes, managing appointments, and resolving customer inquiries with professionalism and efficiency. My ability to be an active listener conveys my empathy and patience to the customer.

Overview

10
10
years of professional experience

Work History

Care Assistant

Dignity Health
02.2019 - Current
  • Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
  • Empathy and patience that translates to understanding customers.
  • Effective communication skills
  • Problem solving, and conflict resolution

Reservation Agent

ReserveAmerica
01.2018 - 02.2019
  • Provided customers with information about availability and pricing.
  • Process reservations using reservation software and database ensuring accurate data entry.
  • Collect payment information and process deposits or fees according to policies.
  • Boosted revenue with upselling additional services such as site upgrades, and special event bookings.
  • Resolve customer issues or complaints with professionalism and focused on customer satisfaction.

Switchboard Operator

Home Depot
09.2016 - 01.2018
  • Connected callers with appropriate professional, department, or business.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.

General Manager

76 Gas Station
06.2015 - 09.2016
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Interacted well with customers to build connections and nurture relationships.

Education

Graduate Certificate - Certified Nurse Assistant

Elk Grove Adult Education Center
Elk Grove, CA
01-2018

Certificate - Communications And Management

CALRegional
Sacramento, CA
01-1999

High School Diploma -

American Legion High School
Sacramento, CA
05-1998

Skills

    Microsoft Office and Google workspace

    Data analysis and reporting

    POS systems

    Multiline phone

    Office equipment

    Active listening

    Clear verbal and written communication

    Staff training and development

    Conflict and resolution

Certification

  • CPM - Certified Professional Manager
  • Dietary supervisor, Citrus heights terrace - 5 yrs plus
  • CNA - Certified Nursing Assistant

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Care Assistant

Dignity Health
02.2019 - Current

Reservation Agent

ReserveAmerica
01.2018 - 02.2019

Switchboard Operator

Home Depot
09.2016 - 01.2018

General Manager

76 Gas Station
06.2015 - 09.2016

Graduate Certificate - Certified Nurse Assistant

Elk Grove Adult Education Center

Certificate - Communications And Management

CALRegional

High School Diploma -

American Legion High School

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Nicole Turk