Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Turner

Waterford

Summary

Dynamic Logistics and Supply Chain Leader with over 8 years of experience driving operational excellence, digital transformation, and multi-million-dollar financial recoveries. Proven track record in managing complex vehicle logistics, navigating large-scale crises, and reducing asset loss through strategic cross-functional collaboration. Expert in leveraging data analytics and modernizing legacy systems to optimize global supply chains.

CORE COMPETENCIES

  • Strategic Leadership: Crisis Management, Team Leadership, Cross-Functional Collaboration, Talent Development.
  • Operational Excellence & Quality Assurance: Process Standardization (SOPs), GEMBA Audits, Risk Mitigation.
  • Logistics & Supply Chain: International/Domestic Transportation, Carrier Management, Inventory Visibility.
  • Digital Transformation & Systems Implementation: Freight Verify (FV), SharePoint Development, Data Visualization/KPI Dashboards, MS Office.
  • Financial Impact: Revenue Recovery, Margin Improvement, Cost Reduction, Budget Forecasting.

Overview

9
9
years of professional experience

Work History

NAVL Operations Analyst, Dearborn Truck Plant

FORD MOTOR COMPANY
Dearborn, MI
09.2025 - Current
  • Leadership: Led a logistics team at Dearborn Truck Plant (DTP) to manage daily vehicle flow and ensure the successful launch of the F-150 LOBO and 26MY F-150. Successfully directed 2025 inventory draw-downs to meet all quarter-end and year-end volume targets.
  • Cross-Functional Collaboration: Served as the central liaison between NAVL, Quality, and GFX to align operations and resolve an 11,000-unit hold backlog. Managed daily repair workflows and secured necessary off-site storage to maintain production flow.
  • Process Standardization: Implemented a streamlined workflow at GFX for damaged vehicles and established an RTP process that eliminated transit delays. These initiatives improved accountability between DTP, GFX, and NAVL, leading to reduced operational costs and faster transit times.

NAVL Damaged Vehicle Operations (DVO)

FORD MOTOR COMPANY
Dearborn, MI
01.2023 - 08.2025
  • Systems/ Technology Modernization & Implementation: Modernized in-transit repair tracking by integrating standardized Fenkell milestones and projections into Freight Verify. This centralized visibility streamlined departmental planning and created a scalable model for future VCMS integrations.
  • Damage Prevention & Quality Excellence: Managed North American quality excellence through monthly "No-Knock" audits and GEMBAs. Specifically, spearheaded a performance turnaround at the Dearborn Truck Plant, resulting in a Ford-best AAR Audit score of 98.73%, a 10% improvement that outperformed the industry average.
  • Cross-Functional Collaboration: Served as the primary SME for vehicle delivery and claims processes, supporting Sales and Dealership networks. Additionally, led future-model load testing and collaborated with MP&L Finance to manage accounting and forecasting for Damaged Vehicle Operations.
  • Repetitive Manufacturing Damages: Created a comprehensive tracking and coding system for repetitive manufacturing damages. This initiative allowed for the quantification of financial impacts and facilitated cross-functional collaboration between NAVL and Global Quality to implement permanent corrective actions.
  • Crisis Management & Leadership: Spearheaded the inspection and repair operations for the historic 2024 KC Hail Event, overseeing repairs of 30K impacted vehicles across 40 locations. I coordinated a network of 22 repair sites (on-site and dealership), sourced dedicated storage to mitigate shipping risks, and negotiated reduced freight costs. Throughout the crisis, I served as the primary liaison between NAVL, Finance, Ford Pro, and Global Insurance to ensure a unified recovery strategy.
  • Asset Protection & Revenue Recovery: Spearheaded the NAVL Stolen Vehicle process, resulting in a 46% year-over-year theft reduction in 2024 and a subsequent 61% reduction by 2026. This was achieved through the development of secure storage operations and close collaboration with Ford Global Security and international law enforcement to recover stolen assets.

NAVL Destination Ramp Operations Analyst

FORD MOTOR COMPANY
Dearborn, MI
09.2019 - 12.2022
  • Process Standardization & Modernization: Modernized the communication between Logistics and Sales by replacing an inefficient email process with a custom SharePoint ticketing tool. I standardized delay categories for better data analysis and led training sessions for all stakeholders to ensure seamless adoption and improved tracking of vehicle status updates.
  • Systems/ Technology Modernization & Implementation: Led the departmental transition to Freight Verify by providing operational guidance for system enhancements. I developed the KPIs, dashboards, and weekly audit reports necessary to monitor network health and ensure high levels of data accuracy.
  • Financial Recovery: Developed and instituted a process to successfully recover $2.6M+ of financial loss from responsible plants & suppliers that accrued due to holding vehicles within the network to address in-transit stop ship quality concerns post-plant release.
  • Response Actions to the COVID-19 Impact on Vehicle Logistics: Developed a specialized "Dealer Hold" and diversion process to navigate COVID-19 dealership closures and supported the repair/ draw-down of DTP launch vehicles. Additionally, volunteered for the company’s face-shield production initiative to support healthcare workers during the pandemic.

Global Forwarding Agent

C. H. ROBINSON WORLDWIDE
Southfield, MI
03.2017 - 09.2019
  • Account Management: Consulted for Tier 1 automotive suppliers to create complex international and over-the-road (OTR) solutions, increasing annual financial growth by over 10%.
  • SME Leadership: Served as the Regional Subject Matter Expert for the implementation of a new cloud-based global operational platform.
  • Negotiation: Monitored volatile ocean and drayage markets to negotiate rates and mitigate financial impact on customer supply chains

Education

Bachelor of Science - Psychology

The University of Texas At Arlington
Arlington, Texas, TX
12-2016

Skills

    CORE COMPETENCIES

  • Strategic Leadership: Crisis Management, Team Leadership, Cross-Functional Collaboration, Talent Development
  • Operational Excellence & Quality Assurance: Process Standardization (SOPs), GEMBA Audits, Risk Mitigation
  • Logistics & Supply Chain: International/Domestic Transportation, Carrier Management, Inventory Visibility
  • Digital Transformation & Systems Implementation: Freight Verify (FV), QLS, NGAVS, BSAQ, Vascor Claims Management System (VCMS), DeGould, MS Suites (Advanced) SharePoint , Data Visualization/KPI Dashboards, MS Office
  • Methodologies: GEMBA, Root Cause Analysis, SOP Development, AIAG, AAR
  • Financial Impact: Revenue Recovery, Margin Improvement, Cost Reduction, Budget Forecasting
  • Methodologies: Manufacturing Processes & Systems, GEMBA, Root Cause Analysis, SOP Development, AIAG, AAR
  • Operational efficiency
  • Workflow optimization
  • Business intelligence
  • Decision-making
  • Cross-functional teamwork
  • Root-cause analysis
  • Problem-solving abilities
  • Effective communication
  • Operations management
  • Process mapping
  • Organizational skills

Languages

English
Native or Bilingual

Timeline

NAVL Operations Analyst, Dearborn Truck Plant

FORD MOTOR COMPANY
09.2025 - Current

NAVL Damaged Vehicle Operations (DVO)

FORD MOTOR COMPANY
01.2023 - 08.2025

NAVL Destination Ramp Operations Analyst

FORD MOTOR COMPANY
09.2019 - 12.2022

Global Forwarding Agent

C. H. ROBINSON WORLDWIDE
03.2017 - 09.2019

Bachelor of Science - Psychology

The University of Texas At Arlington
Nicole Turner