Nicole Updike
Temple,TX
Summary
Experienced hospitality professional with nearly two years of brewery and customer service experience, including leadership responsibilities as a Shift Lead. Certified Cicerone® with TABC, Food Handler, and CPR certifications, offering strong knowledge of craft beer, responsible alcohol service, and customer relations. Background in healthcare as a CNA, bringing compassionate care, communication skills, multitasking abilities, and experience working effectively in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Barrow Brewing
Salado, TX
08.2024 - 05.2026
- Served as Shift Lead, overseeing daily taproom operations and supporting staff during shifts
- Provided knowledgeable beer recommendations and educated customers on craft beer styles, flavor profiles, and brewery offerings
- Maintained a clean, organized, and welcoming taproom environment
- Operated POS system, handled cash/card transactions, and balanced tabs accurately
- Poured and served beer according to company standards and responsible alcohol service practices
- Assisted with opening and closing duties, including cleaning, stocking, and inventory checks
- Built strong customer relationships through friendly, attentive service and high guest satisfaction
- Supported brewery events, live music nights, and special promotions
- Collaborated with team members to maintain efficient workflow during high-volume service periods
- Changed and maintained beer kegs to ensure uninterrupted service and proper tap operation
- Ensured compliance with health, safety, and alcohol service regulations
- Trained new employees on taproom procedures, customer service expectations, and daily operations
- Maintained extensive product knowledge of seasonal releases, rotating taps, and brewery merchandise
Waitress
Back Porch Draft House
Temple, TX
02.2024 - 07.2024
- Streamlined order processes to enhance customer service experience.
- Trained and mentored new staff on menu items and service standards.
- Managed multiple tables efficiently during peak service hours.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area to meet health standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cake Decorator
Baskin-Robbins
Temple, TX
01.2023 - 03.2023
- Designed intricate cake decorations to enhance visual appeal and customer satisfaction.
- Collaborated with team members to fulfill custom cake orders efficiently and accurately.
- Maintained inventory of baking supplies, ensuring availability for production needs.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
Custom baker
Self
Belton Texas
01.2019 - 10.2022
- Crafted a variety of baked goods, ensuring consistent quality and presentation.
- Managed inventory of ingredients, optimizing stock levels to reduce waste.
- Developed and implemented new recipes, enhancing product offerings and customer satisfaction.
- Analyzed customer feedback to refine products, driving improvements in taste and variety.
CNA - Certified Nursing Assistant
Park Place Manor
Belton, TX
03.2018 - 10.2018
- Achieved high patient satisfaction by providing compassionate care and support in daily activities. Resolved patient inquiries promptly, leading to improved patient trust and engagement. Enhanced patient mobility and comfort through dedicated assistance with personal hygiene and physical activities.
- Trained new staff on best practices and safety protocols within the facility.
- Assisted with personal hygiene and mobility, promoting independence among residents.
- Implemented infection control measures, ensuring a safe environment for residents and staff.
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Teacher Assistant
future minds child care
belton
02.2015 - 04.2015
- Supervise and monitor the safety of children, Prepare meals and organize mealtimes and snacks for children, Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime.
Shift Leader
Subway
04.2014 - 01.2015
- Greet and serve guests, prepare food, maintain food safety and sanitation standards, supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and inventory control standards are maintained.
Education
high school diploma - undefined
Belton High School
Skills
Communication skills
Organizational skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Complex Problem-solving
Handling difficult customers
Professional appearance
Staff management
Certification
- Cicerone certificate
- Certified Nursing Assistant (CNA)
- Driver's License
- Food Handler Certification
- TABC certification
- CPR certification
Timeline
Bartender
Barrow Brewing
08.2024 - 05.2026
Waitress
Back Porch Draft House
02.2024 - 07.2024
Cake Decorator
Baskin-Robbins
01.2023 - 03.2023
Custom baker
Self
01.2019 - 10.2022
CNA - Certified Nursing Assistant
Park Place Manor
03.2018 - 10.2018
Teacher Assistant
future minds child care
02.2015 - 04.2015
Shift Leader
Subway
04.2014 - 01.2015
high school diploma - undefined
Belton High School