Nicole Urbanski
Tempe
Summary
A resourceful multitasker, and a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Adult Probation Dispatcher
Maricopa County Superior Court
Phoenix
01.2025 - Current
- Utilize computer aided dispatch system, including formats, codes, and terminology.
- Prioritizing tasks, while adapting to unexpected changes
- Remain detail oriented, and composure during heavy workloads and stressful situations
- Evaluate and process complex information quickly and calmly while handling emergency situations
- Type at least 35 wpm accurately
- Knowledge of law enforcement terminology, and an understanding of the Criminal Justice system
- Knowledge of computer applications, including CAD
- Conduct inquiries of case management databases (ICIS, APETS, BI Inc)
- Navigate between 8 computer monitors, including CAD and Vesta Phones
Legal Assistant
The Cook Law Firm
Tempe
03.2024 - Current
- Assisted attorneys in preparing legal documents, such as briefs, pleadings, and contracts
- Conducted legal research to support case preparation and identify relevant laws and regulations
- Managed attorney calendars, scheduling appointments, court dates, and meetings with clients
- Organized and maintained physical and electronic files for easy retrieval of important documents
- Drafted correspondence to clients, opposing counsel, and other parties involved in legal proceedings
- Proofread legal documents for accuracy in formatting, grammar usage, punctuation marks, etc
- Maintained confidentiality of sensitive information related to ongoing cases or client matters
- Aided in drafting settlement agreements based on negotiations between parties involved in a dispute
- Performed administrative tasks such as answering phone calls promptly while maintaining professionalism
- Assisted in preparing and filing legal documents with courts, government agencies, or other entities
- Maintained a comprehensive database of client information, case details, and important deadlines
- Managed multiple projects simultaneously while meeting strict deadlines and maintaining attention to detail
- Served as a point of contact for clients seeking updates on their cases' progress or requesting additional information
- Working with Subrogation vendors for aquire Health Insurance Liens. (Optum, The Rawlings Group, Intellivo.
- Health insurance lien specialist familiar with Tricare, Medicare, Medicaid claims.
USPS Mail Carrier
Post Office USPS
Gilbert
03.2005 - 07.2021
- Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery
- Maintained a high level of attention to detail when verifying addresses, names, and other important information on envelopes
- Collaborated with other departments (e.g., customer service) to resolve any issues related to misrouted or undelivered mail items promptly
- Sorted and processed incoming mail, ensuring accurate delivery to the appropriate recipients
Education
Associate's degree - Massage Therapy
Bryman Institute
Phoenix, AZSkills
- Microsoft Office
- Medical Records
- Microsoft Outlook
- Medical Billing
- Medical Terminology
- HIPAA
- Insurance Verification
- Legal Research
- Proofreading
- Adobe Acrobat
- Computer aided dispatch
- Emergency response coordination
- Law enforcement terminology
- Time management
- Critical thinking
- Multitasking under pressure
- Professional communication
- Data entry accuracy
- Attention to detail
- Emergency protocols
- Dispatch software
- Radio communication
- Active listening
- Verbal and written communication
- Call handling
- Data entry
- Adaptability
Certification
- Driver's License, Valid
- CPR Certification, 09/01/23, 09/30/25
- AED Certification, 09/01/23, 09/30/25
- Certified Personal Trainer, 09/01/23, 09/30/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Adult Probation Dispatcher
Maricopa County Superior Court
01.2025 - Current
Legal Assistant
The Cook Law Firm
03.2024 - Current
USPS Mail Carrier
Post Office USPS
03.2005 - 07.2021
Associate's degree - Massage Therapy
Bryman Institute
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