NICOLE VALERA
Washington
Summary
Compassionate Technician II with a Bachelor’s in Communications and formal mediation certification focuses on building trust through active listening and empathy. Experienced in navigating diverse shifts, excels in de-escalating tensions and fostering a supportive environment. Eager to leverage skills as a Youth Development Specialist/Advocate, guiding youth through challenges to unlock their full potential.
Overview
9
9
years of professional experience
Work History
Technician II
Washington County Youth Center
Washington, UT
04.2024 - Current
- Utilized thorough checklists for detention and shelter processing to ensure accuracy and integrity of high-stakes documentation.
- Managed file room upkeep and record updates, ensuring safe disposal of sensitive files to maintain resident data privacy.
- Facilitated communication between Spanish-speaking youth, families, and staff as an informal translator, enhancing understanding and support.
Technician I
Washington County Youth Center
Washington, UT
03.2023 - 12.2023
- Adapted quickly to support multiple operational roles, including Detention and Shelter intake and release processes.
- Enhanced interpersonal communication through daily engagement with resident youth and coworkers, fostering a supportive and structured environment.
- Improved bilingual capabilities through daily workplace immersion, ensuring clear and accurate communication.
Team Leader
Cafe Zupas
Saint George, UT
06.2020 - 04.2023
- Fostered positive employee relationships through effective communication, training, and coaching, enhancing team cohesion.
- Mentored newly hired employees on machine operations and trained on safety procedures, contributing to a safer workplace.
- Identified and resolved customer needs promptly, strengthening relationships with staff and management to enhance service quality.
Mentor
Three Point Center
Hurricane, UT
06.2019 - 11.2019
- Cared for children in institutional settings, establishing and maintaining safe, supportive, welcoming environments that promoted emotional well-being.
- Fostered a safe, supportive environment for youth residents by delivering engaging recreational and developmental activities, resulting in reduced behavioral incidents.
- Mentored individuals through personal development plans, enhancing self-awareness and goal setting.
- Facilitated workshops on effective communication strategies, fostering interpersonal skills among participants.
- Developed tailored learning resources to support diverse learning styles and needs of mentees.
Usher
Southern Utah University
Cedar City, UT
08.2018 - 05.2019
- Collaborated with student employee team to manage guest logistics, enforce traffic control boundaries, and streamline venue entry for improved guest experience.
- Executed large-scale facility maintenance shifts, ensuring SUU stadium and auditorium maintained high cleanliness and safety standards for event readiness.
- Provided exceptional customer service during events, ensuring a welcoming environment for attendees.
- Assisted in crowd management, facilitating smooth entry and exit procedures for large audiences.
- Coordinated with event staff to uphold safety protocols and maintain venue cleanliness.
Team member
Paparazzi Accessories
Saint George, UT
06.2018 - 08.2018
- Verified order accuracy by meticulously counting and matching box contents to master inventory records, ensuring fulfillment precision.
- Ensured physical custody and accurate tracking of order logistics by cross-checking box contents with high attention to detail and accountability.
- Coordinated team efforts to enhance customer engagement and drive sales initiatives.
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Streamlined inventory management processes, ensuring accurate stock levels and timely replenishment.
Work Study
Midland College
Midland, TX
08.2017 - 05.2018
- Coordinated setup and teardown of student art gallery exhibits, ensuring careful handling and organization of each piece.
- Delivered tech support and guided students in Photoshop to facilitate successful completion of digital art assignments.
- Ensured safe and clean photography lab by handling, mixing, and replenishing chemical solutions properly.
Education
Bachelor of Science - Communication Studies, Certificate in Mediation
Utah Tech
St. George, UT12-2023
Skills
- Attention to detail
- Crisis management
- Conflict resolution
- Staff training
- Collaborative teamwork
- Flexible availability
- Strong verbal and non-verbal communication
- Bilingual communication
- Multitasking and organization
- Works Well Under Pressure
- Customer service
Timeline
Technician II
Washington County Youth Center
04.2024 - Current
Technician I
Washington County Youth Center
03.2023 - 12.2023
Team Leader
Cafe Zupas
06.2020 - 04.2023
Mentor
Three Point Center
06.2019 - 11.2019
Usher
Southern Utah University
08.2018 - 05.2019
Team member
Paparazzi Accessories
06.2018 - 08.2018
Work Study
Midland College
08.2017 - 05.2018
Bachelor of Science - Communication Studies, Certificate in Mediation
Utah Tech