Laamauga Aiono-Lubarsky
Midvale,UT
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Danone North America. Skilled in multitasking and organization, with a keen attention to detail, I excel in high-pressure environments, consistently exceeding service standards. Expert in customer service and adept at leveraging strong communication skills to achieve results.
Overview
14
14
years of professional experience
Work History
Technician II
Danone North America
03.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Removed samples for testing by quality assurance personnel.
- Enhanced product quality by adhering to strict sanitation guidelines and maintaining a clean work environment.
- Coordinated closely with planning teams to develop forecasts for material needs based on upcoming production schedules.
- Managed daily scheduling for filler operators to ensure optimal coverage during peak production periods.
- Addressed any equipment malfunctions quickly, minimizing downtime and ensuring timely completion of production runs.
In-Home Nanny
The Johnson Family
08.2018 - 01.2022
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
Travel Consultant
International Cruise & Excursions Inc.
10.2014 - 07.2018
- Built strong relationships with clients through exceptional communication and personalized service.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
Optician
Sonoran Desert Eye Center
04.2011 - 08.2014
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Education
High School Diploma -
Paramount High School
Paramount, CA06.1984
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
Timeline
Technician II
Danone North America
03.2022 - Current
In-Home Nanny
The Johnson Family
08.2018 - 01.2022
Travel Consultant
International Cruise & Excursions Inc.
10.2014 - 07.2018
Optician
Sonoran Desert Eye Center
04.2011 - 08.2014
High School Diploma -
Paramount High School
Similar Profiles
Rodolfo LopezRodolfo Lopez
Raw Materials Receiver / Dock Coordinator at Danone North AmericaRaw Materials Receiver / Dock Coordinator at Danone North America
Veronica ShepherdVeronica Shepherd
Inventory Specialist at Danone North AmericaInventory Specialist at Danone North America
Bryce PlagmannBryce Plagmann
Production Team Lead at Danone North America Public BenefitProduction Team Lead at Danone North America Public Benefit
Laamauga Aiono-LubarskyLaamauga Aiono-Lubarsky
Technician II at Danone North AmericaTechnician II at Danone North America
Tyler RaleighTyler Raleigh
Professional Driver at R&L CarriersProfessional Driver at R&L Carriers