Technician II
State of Colorado Department of Revenue
Denver, CO
07042022 - Current
- Maintaining filing systems for electronic documents, ensuring accuracy and confidentiality of records by functioning as the primary point of contact for customers at the state.
- Qualifying applicants for a driver’s license and Colorado ID card by determining the applicant’s needs and eligibility.
- Verify the applicant's true identity by comparing biometric and demographic data with the applicant's identifying documents and statements.
- Assess the authenticity of documentation by comparing the applicant's statements with available data and the use of state systems.
- Handling confidential documents in an organized fashion according to established protocol, to maintain accurate department and customer records.
- Responds to customer issues to provide immediate resolution or solutions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, or automatic debit.
- Answering customer inquiries regarding state policies, procedures and statutes.
- Balanced daily transactions on a computerized point-of-sale system by counting my cash drawer.
- Provides excellent customer service
- Performed other duties as assigned by management.