Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Vazquez

Hobe Sound,FL

Overview

6
6
years of professional experience

Work History

Customer Care Coordinator

D.R. Horton
Martin County, Florida
03.2024 - Current
  • Coordinated warranty claims between homeowner and vendors to ensure timely resolution of issues.
  • Researched homeowner complaints to identify root cause of problems and determine best course of action for resolution.
  • Provided timely and accurate responses to customer inquiries.

Customer Service Associate

The Home Depot Inc
Jupiter, FL
05.2023 - 03.2024
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.

Department Supervisor

The Home Depot Inc
Jupiter, FL
02.2022 - 05.2023
  • Supervised 10 employees in the customer service department and delegated each one with tasks and responsibilities.
  • Responded promptly to customer inquiries regarding order status and delivery.
  • Participated in regular meetings with supervisors and other personnel to discuss progress and potential improvements on current projects.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.

Head Cashier

The Home Depot Inc
Jupiter, FL
12.2018 - 02.2022
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Education

Associate of Science - Building Construction Management

Palm Beach State College
Lake Worth, FL
06-2025

Skills

  • Customer Support
  • Team Collaboration
  • POS System Operation
  • Problem Resolution
  • Staff Supervision
  • Schedule Management

Languages

Spanish
Native/ Bilingual

Timeline

Customer Care Coordinator

D.R. Horton
03.2024 - Current

Customer Service Associate

The Home Depot Inc
05.2023 - 03.2024

Department Supervisor

The Home Depot Inc
02.2022 - 05.2023

Head Cashier

The Home Depot Inc
12.2018 - 02.2022

Associate of Science - Building Construction Management

Palm Beach State College

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Nicole Vazquez