Nicole Vazquez
Hobe Sound,FL
Overview
6
6
years of professional experience
Work History
Customer Care Coordinator
D.R. Horton
Martin County, Florida
03.2024 - Current
- Coordinated warranty claims between homeowner and vendors to ensure timely resolution of issues.
- Researched homeowner complaints to identify root cause of problems and determine best course of action for resolution.
- Provided timely and accurate responses to customer inquiries.
Customer Service Associate
The Home Depot Inc
Jupiter, FL
05.2023 - 03.2024
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Department Supervisor
The Home Depot Inc
Jupiter, FL
02.2022 - 05.2023
- Supervised 10 employees in the customer service department and delegated each one with tasks and responsibilities.
- Responded promptly to customer inquiries regarding order status and delivery.
- Participated in regular meetings with supervisors and other personnel to discuss progress and potential improvements on current projects.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Head Cashier
The Home Depot Inc
Jupiter, FL
12.2018 - 02.2022
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Education
Associate of Science - Building Construction Management
Palm Beach State College
Lake Worth, FL06-2025
Skills
- Customer Support
- Team Collaboration
- POS System Operation
- Problem Resolution
- Staff Supervision
- Schedule Management
Languages
Spanish
Native/ Bilingual
Timeline
Customer Care Coordinator
D.R. Horton
03.2024 - Current
Customer Service Associate
The Home Depot Inc
05.2023 - 03.2024
Department Supervisor
The Home Depot Inc
02.2022 - 05.2023
Head Cashier
The Home Depot Inc
12.2018 - 02.2022
Associate of Science - Building Construction Management
Palm Beach State College