Nicole Velasquez
Houston,TX
Summary
Seeking an opportunity with Texas Children's Pediatrics to contribute excellent customer service, compassionate communication, organization, and a strong willingness to learn while supporting patients, families, providers, and front office operations.
Customer-focused and dependable professional with approximately three years of experience at H-E-B in fast-paced retail environments, including curbside, floral, and overnight stocking. Experienced in customer communication, handling phone inquiries, resolving concerns, multitasking, and providing compassionate service during sensitive situations. Recognized for delivering excellent customer experiences, maintaining professionalism, and finding effective solutions to customer needs. Currently pursuing EKG Technician training through Houston Community College (HCC) and planning to complete CPR certification. Seeking to bring strong interpersonal, organizational, and problem-solving skills to the Front Office Specialist I position at Texas Children's Pediatrics.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Retail Associate - Curbside, Floral & Overnight Stocking
H-E-B
Houston, Texas
06.2023 - Current
- Delivered friendly, professional, and personalized customer service in multiple departments while maintaining a positive customer experience.
- Assisted customers with questions, concerns, and special requests while identifying solutions in a timely and professional manner.
- Handled customer phone calls and inquiries, communicated information clearly, and helped resolve customer concerns.
- Provided compassionate support to customers experiencing emotional or difficult situations, particularly in the floral department, including helping customers select arrangements for funerals and other meaningful occasions.
- Recognized for outstanding customer service and the ability to make customers feel heard, valued, and supported.
- Worked efficiently in high-volume environments, especially during busy holiday seasons, while balancing multiple responsibilities.
- Supported curbside operations by assisting customers and helping ensure accurate and timely order fulfillment.
- Performed overnight stocking duties in a fast-paced environment while maintaining organization, productivity, and attention to detail.
- Collaborated with team members and department leaders to maintain smooth daily operations and address unexpected challenges.
Education
Some College Coursework - EKG Technician training
Houston Community College (HCC)
HoustonHigh School Diploma -
Skills
- Customer Service and Patient-Focused Communication
- Professional Telephone Etiquette
- Customer Conflict Resolution
- Active Listening and Compassionate Communication
- Problem-Solving and Critical Thinking
- Organization and Time Management
- Multitasking in Fast-Paced Environments
- Teamwork and Collaboration
- Computer Skills and Data Entry
- Attention to Detail
- Adaptability and Dependability
- Handling Sensitive Customer Situations
Certification
CPR certification (planned), coursework planned
Additional Qualifications
- Comfortable communicating with customers over the phone and in person.
- Able to remain calm, professional, and solution-oriented during challenging interactions.
- Strong ability to build rapport and communicate with individuals from different backgrounds.
- Motivated to grow within the healthcare field and develop patient-facing administrative skills.
Timeline
Retail Associate - Curbside, Floral & Overnight Stocking
H-E-B
06.2023 - Current
Some College Coursework - EKG Technician training
Houston Community College (HCC)