Nicole Vieira
Lumberton,NJ
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Summary
Dedicated and compassionate hard-working Rowan University graduate major in Psychology with 15+ years of experience in fieldwork and leadership expertise. Knowledge and experience with social services resources like housing, community outreach, and intervention. Specialize within non-profit organizations providing services such as advocating, skill-building, and wellness to individuals reintegrating into the community. Detailed-oriented, excellent communication and management skills, analytical thinking, and efficient problem solver.
Overview
15
15
Plus years of experience
Work History
Patient Access Representative
Southern Jersey Family Medical Center
Burlington, NJ
03.2019 - 03.2020
- Access patient information through various office software applications, maintained strict confidentiality complying with HIPPA policy
- Devoted exceptional customer service skills, and established positive relationships with patients, families, and medical staff within the community
- Delivered high-quality and compassionate treatment to needy and low-income patient communities
- Verified and entered all necessary information regarding demographics and insurance, managing and updating all health care systems
- Relayed triage, callbacks, referrals, and prior authorization messages between patients and health care providers
- Scheduled and confirmed patient appointments with healthcare professionals.
Clinical Case Manager
Oaks Integrated Care
Lumberton, NJ
10.2004 - 10.2017
- Managed caseload of 26+ clients transitioning from unstable housing to independent living, improving quality of life, targeting and minimizing homelessness
- Developed, planned, and executed Recovery Plans (IRP) through evaluating needs, establishing goals, and producing successful strategies
- Recorded detailed reports, promoted wellness, and encouraged self-sufficiency to improve rehabilitation progress
- Facilitated outside resources, linkages, and correspondence with but not limited to Social Security Administration, Department of Human Services, Community Affairs, and the Division of Mental Health
- Support with medical, housing, and/or social security appointments, advocating and assisting with all application processes, initial intake, follow-ups, annual recertification, as well as termination; in addition, to frequently monitoring income changes.
Education
Bachelor of Arts - Psychology
12.2021
Associate of Arts - Psychobiology
05.2018
Associate of Arts - Liberal Arts
05.2002
Skills
- Case Management
- Resource referral
- Intake and assessments
- Quality Assurance Review Member
- Data collection and documentation
- Microsoft Windows
- Microsoft Office
- Internet
- Adobe
- Multitasking and Organization
- HIPAA Compliance
- Eligibility Determination
- Flexible Schedule
- Friendly and Outgoing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Representative - Southern Jersey Family Medical Center
03.2019 - 03.2020
Clinical Case Manager - Oaks Integrated Care
10.2004 - 10.2017
Rowan University - Bachelor of Arts, Psychology
Rowan College Burlington County - Associate of Arts, Psychobiology
Burlington County Community College - Associate of Arts, Liberal Arts
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