Michelle Cassidy
Little Egg Harbor,NJ
Summary
Knowledgeable Practice Manager offering more than 20 years of healthcare experience working for several multi-disciplinary providers. Well-versed in referral management and handling electronic health records. Established supervisor of a Federally Qualified Health Center (FQHC) serving over 500 patients per week.
Overview
18
18
years of professional experience
Work History
Practice Manager
Southern Jersey Family Medical Centers, Inc.
11.2017 - Current
- Managed 20+ employees with various personalities and from different cultures for large 8 medical/dental practice.
- Handled job duties for staff members which were unavailable or out of office.
- Ordered all office supplies and kept check on inventory levels.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
Pyxis Coordinator
Beverly Hospital/Lahey Health
10.2006 - 10.2016
- Facilitated training for 10+ new and existing staff on topics such as basic Pyxis functionality, advanced repair/recovery techniques, and Best Practices.
- Communicated the status of Pyxis related projects and activities to leadership in pharmacy and nursing departments on a montly basis.
- Reviewed inventory on a quarterly basis and adjusted inventory levels as needed resulting in greater optimization of storage space and decrease in medication outdating from disuse.
- Resolved Pyxis MedStation system issues through active collaboration and participation on multidisciplinary team for over 25 units at 4 locations.
- Ensured strict compliance with thorough review of batch reports, nursing activities and discrepancies.
- Participated in the Drug Diversion Taskforce resulting in greater limitations on nursing access to ADCs outside their work areas.
Education
Bachelor of Arts (BA) - English Language and Literature
Salem State University
Salem, MA05.1999
Skills
- Medical personnel recruitment and management
- Workflow management
- Insurance referral facilitation
- HIPAA and OSHA regulation
- Payroll administration
Timeline
Practice Manager
Southern Jersey Family Medical Centers, Inc.
11.2017 - Current
Pyxis Coordinator
Beverly Hospital/Lahey Health
10.2006 - 10.2016
Bachelor of Arts (BA) - English Language and Literature
Salem State University
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