Tiffany Jasper
Missoula,MT
Summary
Proficiency in operations management, program development and leadership, staffing, training, P&L management, and process improvements. Possess significant team-building and leadership capabilities; able to motivate, inspire and develop top-performing personnel committed to delivering outstanding customer service. Plan and devise innovative policies and procedures to maximize personnel productivity, heighten patient satisfaction and retention, propel sales and market share growth, and reduce expenses. Analytical problem solver; constantly assess all aspects of operations to determine and optimize fiscal performance, budget compliance, sustainability, patient care and revenue opportunities.
Overview
29
29
years of professional experience
Work History
Practice Manager
Northwest Plastic Surgery Associates
Missoula, Montana
01.2002 - 12.2025
- Responsible for all day to day operations of premier Plastic Surgery practice.
- Apply strong leadership to the team to improve moral and working conditions.
- Prepare staff schedules, provide coaching and reviews, patient care coordinator, manage multiple providers schedules, maintain board certifications and accreditations.
- Establish, nurture and maintain patient relations to improve business in Western Montana.
- Responsible for all employees continuing education.
- Handle all payroll, HR and billing for the practice.
- Insurance billing, coding, and pre authorization for all patients.
Recycling Coordinator
Allied Waste Systems
Missoula, Montana
01.2000 - 01.2002
- Manage all aspects of a Recycling Center
- Hold full P&L accountability for $8M in annual revenues.
- Apply strong leadership talents toward directing, motivating and manage 10 employees, overseeing hiring decisions and disciplinary measures, and conducting annual performance reviews.
- Prepare staff schedules, provide coaching and constructive feedback, and consistently ensure DOT compliance for drivers.
- Establish, nurture and maintain productive customer relationships to ensure satisfaction and retention.
- Manage all freight to and from the processing center to the destination.
- Leverage sound financial acumen to create revenue forecasts, devise budgets, and enforce cost control.
Accounts Receivable
Zip Beverage
Missoula, Montana
01.1997 - 01.2000
- Reconcile17 routes daily, balance all daily deliveries to match product removed from the warehouse
- Phone sales, invoicing, posting payments, customer service
Education
High School Diploma -
Victor Public Schools
Victor, MT06-1994
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Electronic health records
- Payroll administration
- New hire training
- Supplies ordering
- Human resources
- Regulatory compliance
- Referral management
- Policy development
- Medical personnel recruitment
- Bookkeeping
- Managing files and records
- HIPAA and OSHA regulations
- Workflow efficiency
- Hiring medical personnel
- Employee operations
- Insurance referral facilitation
- Managing medical practices
- Decision-making
- Staff supervision
- Critical thinking
- Patient relations
- Staff scheduling
- Facility oversight
- Patient education
- Problem identification
- Employee work scheduling
- Employee recruitment and hiring
- Employee performance evaluations
- Performance monitoring
- Clinical staff management
- Employee supervision
- Personnel management
- Financial reporting coordination
- Data analysis
- Financial operations oversight
- Patient advocacy
- HIPAA guidelines
- Profit improvements
- Patient education and counseling
- Facility inspections
- Records maintenance
- Quality control
- Electronic medical record software
- Inventory and restocking
- Clinical quality program standards
- Patient safety
- Epic systems
- Emergency readiness
- Accreditation coordination
- Wellness services
- Human resources management
- Administrative staff supervision
- Medicare compliance
- Medical clinical procedures
- Drug utilization review
Timeline
Practice Manager
Northwest Plastic Surgery Associates
01.2002 - 12.2025
Recycling Coordinator
Allied Waste Systems
01.2000 - 01.2002
Accounts Receivable
Zip Beverage
01.1997 - 01.2000
High School Diploma -
Victor Public Schools
Management Professional
OPERATIONS ~ CUSTOMER SERVICE ~ QUALITY ASSURANCE ~ PROGRAM DEVELOPMENT~MEDICAL BILLING
Professional Development
Nextech, MediSoft, PatientNow, Outlook, Word, Excel, Quick books, Compassionate health care financing, Care Credit, Epic, NextGen