NICOLE VILLANUEVA
The Farm Italy
Bethpage,USA
13
years of professional experience
Committed customer service professional with 12+ years leading sales and skilled in safe food handling and thriving in high-volume environments, demonstrating a keen ability to increase customer satisfaction and boost revenue.
Work History
Server
11 Months- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining workflow.
- Increased sales with upselling techniques and thorough knowledge of menu items and specials.
Server
2 Years 8 Months- Executed opening, closing, and shift change duties to ensure smooth restaurant operations and prepared teams to meet customer needs.
- Utilized thorough menu knowledge to effectively address inquiries about menu item sourcing, ingredients, and cooking methods.
- Upsold higher-end products to customers, contributing to significant sales increases.
Server
6 Years 7 Months- Served food and beverages promptly, ensuring customer satisfaction through attentive service.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
Server
3 Years- Upsold high-profit items, contributing to increased overall sales.
- Explained menu items and provided tailored options for food allergy concerns, ensuring customer satisfaction.
- Managed orders, bills, and complimentary items using POS system to streamline service.
Hostess/Take Out
7 Months- Provided support to servers for efficient service, food runners, and bussers with keeping dining area ready for every guest.
- Managed phone reservations and to-go orders, promptly answered customer inquiries, and communicated accurate wait times.
- Welcomed customers upon arrival and ensured a friendly atmosphere throughout their dining experience.
Education
Bachelor of Arts - Psychology
Skills
Suggestive Selling/Upselling
Upselling techniques
High-volume dining
Cash handling
Safe Food Handling
Bilingual in English/Spanish
Timeline
Server
The Farm Italy
09.2025 - CurrentRead More
Server
Hilltop Kitchen & Bar
01.2023 - 09.2025Read More
Server
Havana Central
05.2017 - 12.2023Read More
Server
California Pizza Kitchen
05.2014 - 05.2017Read More
Hostess/Take Out
The Cheesecake Factory Restaurant
10.2013 - 05.2014Read More
Stony Brook University
Bachelor of Arts from Psychology
Read More