Summary
Overview
Work History
Education
Skills
Completion of the East Region Women's Relay
Timeline
Generic

Nicole Villarreal

Defiance,OH

Summary

Resourceful supervisor trained in the resolution of critical issues within a time-sensitive environment. Highly organized, energetic, and versatile leader committed to continuous improvements and training.

Overview

27
27
years of professional experience

Work History

FT Package Dispatch Supervisor

United Parcel Service, UPS
Maumee, Ohio
06.2024 - Current
  • Supervised package dispatch operations to ensure timely deliveries.
  • Prepared reports on delivery times, dispatch delays, or other related topics.
  • Participated in regular meetings with upper management to discuss strategies for improving operations within the department.
  • Monitored driver performance and provided feedback as needed.
  • Scheduled daily routes for drivers and monitored progress throughout the day.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Dispatched drivers to meet daily delivery needs for company customers.

Bartender

Sweetwater Chophouse
Defiance, OH
04.2010 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system
  • Performed opening and closing duties including restocking supplies.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

PT On-Road Supervisor

United Parcel Service, UPS
Defiance, OH
07.2008 - Current
  • Directed and supervised team of up to 30 employees in daily operations.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Maximized coverage by allocating resources, setting schedules, and delegating tasks.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Use of hand-held devices and computer programs to monitor load quality and help maintain ontime delivery service.

Logistics Manager

OfficeMax
Defiance, OH
09.1998 - 09.2008
  • Developed and managed logistics strategies to improve the efficiency of operations.
  • Monitored inventory levels and initiated re-stocking processes when necessary.
  • Oversaw warehouse staff to ensure proper handling and storage of materials and products.
  • Assigned tasks and projects to team members based on their experience level and skillset.
  • Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
  • Worked collaboratively with customers and staff at various levels.
  • Reconciled shipment data between multiple systems to maintain alignment.
  • Identified and resolved shipping and packaging errors.

Education

High School Diploma -

Defiance High School
Defiance, OH
06-1996

Skills

  • Teamwork
  • Multitasking
  • Route navigation
  • Training & Development
  • Written and verbal communication
  • Organizational Skills
  • Compliance
  • Scheduling
  • Experience in leadership
  • Decision-Making
  • Problem-solving abilities
  • Attention to Detail
  • Performance monitoring
  • Service planning

Completion of the East Region Women's Relay

Completed multiple training courses in a 4 month span that included, but was not limited to, Intergrad and SDST training.

Timeline

FT Package Dispatch Supervisor

United Parcel Service, UPS
06.2024 - Current

Bartender

Sweetwater Chophouse
04.2010 - Current

PT On-Road Supervisor

United Parcel Service, UPS
07.2008 - Current

Logistics Manager

OfficeMax
09.1998 - 09.2008

High School Diploma -

Defiance High School

Similar Profiles

CREATE PROFILE