Nicole Walker
Rahway,NJ
Summary
Dedicated team player with exceptional organizational skills, adept at managing multiple projects simultaneously while maintaining precision. Skilled at prioritizing tasks and meeting deadlines efficiently. Possessing strong problem-solving abilities, a thirst for knowledge, and outstanding communication prowess. Eager to drive team achievements and deliver favorable outcomes, ready to take on fresh challenges with unwavering commitment and passion.
Overview
16
16
years of professional experience
Work History
Account Resolution Specialist
United Site Services
06.2021 - Current
- Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information
- Collaborated with cross-functional teams to resolve complex customer issues and escalations
- Utilized CRM software to accurately document all interactions with customers and track issue resolution progress
- Remote
Sales Support Representative
Performance Foodservice
Elizabeth, NJ
07.2016 - 03.2020
- Responded promptly to customer inquiries via phone or email, providing product information, resolving issues or redirecting queries to appropriate team members
- Assisted in the preparation of proposals/bids by gathering relevant information from various departments/stakeholders within specified deadlines
- Managed a high volume of incoming calls and emails, consistently maintaining a response time within XX hours
- Supported the preparation of contracts and purchase orders by ensuring accuracy and completeness of information
- Developed strong relationships with key clients through regular communication and proactive follow-ups on their needs or concerns
Customer Service Representative
HelloFresh
Linden, NJ
03.2015 - 04.2016
- Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time.
- Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
Customer Service
Refundo
Elizabeth, NJ
10.2014 - 03.2015
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Sales Associate
Guess Retail Outlet
Elizabeth, NJ
06.2013 - 11.2014
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
Sales Associate
Forman Mills
East Orange, NJ
09.2009 - 02.2010
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
Child Care Worker
corrina Kay Scott Headstart
East Orange, NJ
06.2009 - 08.2009
- Provided attentive and nurturing care for children ranging in age from infants to pre-teens
- Ensured the well-being of children by monitoring their behavior, health, and safety at all times
- Assisted with meal preparation, feeding, diapering, and maintaining cleanliness of play areas
- Managed multiple tasks efficiently while maintaining a calm demeanor in high-pressure situations
Education
High school diploma - undefined
East Orange Campus High School
East Orange, NJ06.2010
Skills
- CRM Software
- Upselling
- Microsoft Outlook
- Microsoft Word
- POS
- Salesforce
- Time management
Timeline
Account Resolution Specialist
United Site Services
06.2021 - Current
Sales Support Representative
Performance Foodservice
07.2016 - 03.2020
Customer Service Representative
HelloFresh
03.2015 - 04.2016
Customer Service
Refundo
10.2014 - 03.2015
Sales Associate
Guess Retail Outlet
06.2013 - 11.2014
Sales Associate
Forman Mills
09.2009 - 02.2010
Child Care Worker
corrina Kay Scott Headstart
06.2009 - 08.2009
High school diploma - undefined
East Orange Campus High School
Similar Profiles
Marissa EscalonaMarissa Escalona
Remote Regional Support Services - West Division at United Site ServicesRemote Regional Support Services - West Division at United Site Services
Arthur PendergastArthur Pendergast
Branch Operations Manager at United Site ServicesBranch Operations Manager at United Site Services
Eric CollinsEric Collins
Service Technician at United Site ServicesService Technician at United Site Services
THOMAS HILTWEINTHOMAS HILTWEIN
Local Operations Manager at Grip Tight ToolsLocal Operations Manager at Grip Tight Tools
Caitlyn TorresCaitlyn Torres
Learning and Training Specialist at Axia Women's HealthLearning and Training Specialist at Axia Women's Health