Tanira Townsend
Summary
Account Resolution Specialist with 5+ years of experience in financial account support, payment arrangements, customer retention, and high-volume call center operations. Skilled in account research, conflict resolution, and delivering excellent customer service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Account Resolution Specialist
William Everett -City of Chicago Dept. Of Finance
Chicago, IL
01.2025 - Current
- Manage inbound calls on municipal violations, account balances, and payment options to resolve inquiries.
- Investigate account issues to ensure compliance with city policies and improve resolution processes.
- Facilitate payment arrangements, debt-relief options, and seizure release requests for residents.
Customer Support Specialist
TelAssist
Chicago, IL
06.2024 - 01.2025
- Handled high-volume inbound calls to deliver effective customer support.
- Addressed customer concerns, ensuring adherence to quality and productivity standards.
- Coordinated appointment scheduling and ensured accuracy of customer records.
Client Services Member Representative
Wipro
Tampa, Florida
10.2023 - 01.2024
- Managed payment arrangements efficiently in high-volume call environment.
- Resolved customer account issues, addressed billing inquiries, and provided payment option guidance.
Customer Operations Representative
Power Equipment Direct
Bolingbrook, Illinois
02.2022 - 08.2023
- Resolved customer concerns on shipping, refunds, and order issues to enhance satisfaction.
- Coordinated with carriers and internal teams to expedite resolutions.
- Processed orders and maintained accurate documentation to support efficient operations.
Education
Dunbar Vocational Career Academy
Chicago, ILSkills
- Financial Account Resolution
- Payment Processing
- Debt Assistance
- CRM Software
- Customer Retention
- Call Center Operations
- Conflict Resolution
- Regulatory Compliance
- Account Research
- Microsoft Office Suite
Timeline
Account Resolution Specialist
William Everett -City of Chicago Dept. Of Finance
01.2025 - Current
Customer Support Specialist
TelAssist
06.2024 - 01.2025
Client Services Member Representative
Wipro
10.2023 - 01.2024
Customer Operations Representative
Power Equipment Direct
02.2022 - 08.2023
Dunbar Vocational Career Academy