Nicole Wall
Georgia,GA
Summary
Highly organized and detail-oriented professional with extensive experience in management, administrative support, and reception roles. Recognized for dependability, honesty, and dedication, with a strong enthusiasm for positive workplace environments. Proven ability to tactfully handle sensitive and confidential matters, ensuring trust and integrity in all interactions. Committed to delivering exceptional service and contributing to team success through effective communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Estimating Department Administrative Sales Support
Tom Barrow Company
Atlanta, GA
01.2022 - Current
- Managing the quote department email
- Entering over 400 project in to Sales Tracker
- Downloading drawings and specifications from customer FTP sites or public plan rooms
- Overlay drawings to verify if they are the same or if they are different
- Ensuring all jobs on customers’ daily or weekly bid lists are in our system: if not, obtain the necessary drawings and specifications and set them up for bidding
- Sending quotations to bidders in a timely and accurate manner
- Communicating with estimating department personnel and following up with sales team as required to ensure bids are processed and sent out on time
- Preparing weekly production and follow up report
- NTO Reports and requests from teams
- Enter invoices for the company.
- Training new hires for the Receptionist position and Quote Admin position
- Writing step by step guides on how enter invoices, quotes, NTO’s and Lien waivers
- Cover for the receptionist - answer phones and transfer to correct department
- Greet visitor in a courteous manner, establishes needs and refers to appropriate staff
- Reviews mail and disperse mail throughout the company
- Operate standard office equipment including telephone, copiers, fax machines, computers, and mail machine
- Order breakfast/lunch for meetings or trainings for the Atlanta location
- Perform other duties as assigned
Service Department Assistant Manager
Marr Companies
South Boston, MA
01.2010 - 01.2021
- Oversee the Service Department and management duties
- Install and keep track of machine using Track Unit (2020)
- Answered a high volume of incoming calls, and handled administrative duties, such as filing
- Preparing a service report for road calls
- Assist with special projects to benefit customers
- Dispatch mechanics to service calls
- Communicate with customers regarding billing and service calls
- Data entry for the service department
- Enter the Customer billing and give estimates for service
- Developed efficiency - enhancing workflow/ process improvements that made keeping track of Annual Inspection for over 700 pieces of equipment.
- Developing a excel spread sheet for customer Annual Inspections
- Inform mechanics of machines that need to be ready for the following day
- Keep track of machines that are down and need extensive work
- Keep track of customer machines that are here for storage or service
- Stay in contact with the dispatch department on what machine needs to go out and what needs to be schedule for service pickups
- Created a positive atmosphere by smiling, greeting and providing a pleasant, friendly experience.
Education
Early Childhood Education
Quincy College
Quincy, MA01.1994
Skills
- Administration Assistance
- Assistant Manager
- Accounts Receivable
- General Accounting
- Report & Document preparation
- Spreadsheet Creations
- Record Management
- Customer Service
- Word
- Excel
- Outlook
- Bluebeam
- Dispatching
- Front desk & phone reception
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
Timeline
Estimating Department Administrative Sales Support
Tom Barrow Company
01.2022 - Current
Service Department Assistant Manager
Marr Companies
01.2010 - 01.2021
Early Childhood Education
Quincy College