Nicole Walls-Cox
Springfield,Ma
Summary
Experienced with coordinating facility operations and maintenance, ensuring safe and efficient environments. Utilizes strong organizational and multitasking skills to manage repairs and vendor services. Knowledge of compliance standards and effective problem-solving for optimal facility conditions.
Overview
2026
2026
years of professional experience
Work History
Facilities Coordinator
Eversource Energy
Springfield, Ma
2023 - Current
- Coordinated facility maintenance schedules to ensure operational readiness and compliance with safety standards.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Implemented space planning strategies, enhancing workspace utilization and employee productivity.
- Developed and maintained facility management documentation, streamlining processes for compliance audits.
Resolution Specialist
Eversource Gas of Ma
Springfield, Ma
10.2020 - 2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed service requests to identify trends and implement process improvements.
- Collaborated with cross-functional teams to streamline resolution processes and enhance customer satisfaction.
- Provided training and mentorship to new team members on best practices for issue resolution.
Senior Representative
Columbia Gas of Ma
08.2015 - 10.2020
State Liaison for the ERG group L.E.A.D
Columbia Gas of Ma
01.2018 - 01.2020
- Leadership and Education of African American Development
Universal Call Center Representative
Columbia Gas of Ma
Springfield, Ma
08.2002 - 08.2015
Education
Associates - Liberal Arts And Sciences
Springfield Technical Community College
Springfield, Ma01.2003
Cathedral High School
Springfield,Ma06.1997
Skills
- Utilized conflict resolution strategies to address and de-escalate customer concerns
- Addressed billing credit discrepancies and provided exceptional customer service support
- Oversaw document management processes, enhancing operational efficiency through strategic fax coordination Led initiatives to streamline communication channels, improving team productivity and information accuracy
- Led monthly group meetings to foster communication and collaboration among stakeholders Coordinated community events to strengthen community ties and promote active participation
Timeline
Resolution Specialist
Eversource Gas of Ma
10.2020 - 2023
State Liaison for the ERG group L.E.A.D
Columbia Gas of Ma
01.2018 - 01.2020
Senior Representative
Columbia Gas of Ma
08.2015 - 10.2020
Universal Call Center Representative
Columbia Gas of Ma
08.2002 - 08.2015
Facilities Coordinator
Eversource Energy
2023 - Current
Associates - Liberal Arts And Sciences
Springfield Technical Community College
Cathedral High School