Nicole Ware
Conyers,GA
Summary
Organized professional with extensive experience in front office operations and patient support. Known for attention to detail and effective communication, committed to improving service delivery and ensuring compliance with health regulations.
Overview
9
9
years of professional experience
Work History
Stylist/ Team Leader
Great Clips
Covington, Ga
04.2024 - Current
- Delivered personalized haircuts and styling services, ensuring client satisfaction through effective communication.
- Assisted clients in selecting appropriate hair care products tailored to their needs and preferences.
- Maintained cleanliness and organization of styling stations, adhering to health and safety regulations.
- Collaborated with team members to enhance service efficiency during peak hours.
- Supported promotional events by showcasing services and products, driving client engagement within the salon.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Maintained compliance with health and safety regulations throughout daily operations.
- Led team in daily operations, ensuring adherence to safety protocols and company standards.
Front Office Personnel
Atlanta Hearing Associates
Decatur, Ga
12.2023 - 04.2024
- Enhanced patient experience by effectively managing initial interactions and administrative responsibilities. Streamlined communication processes for patients, providers, agents, and staff to improve operational efficiency. Compiled and analyzed reports and financial data to inform practice decisions.
- Achieved accurate verification of insurance and comprehensive documentation of patient benefits. Enhanced communication with insurance representatives to resolve coverage inquiries effectively. Streamlined the review process for patient registration and new patient paperwork, ensuring timely submissions.
- Maintained meticulous patient records in billing/scheduling systems and physical files. Produced clear correspondence for healthcare professionals and provided essential billing support. Delivered weekly payment summary reports punctually.
- Developed an organized filing system for vital medical documents. Fostered collaboration with other medical professionals regarding shared patients. Complied with HIPAA standards rigorously in all tasks.
Data Entry Clerk/Appointment Scheduler
Snellville Pediatrics
Snellville, GA
09.2023 - 12.2023
- Maintained accurate patient records using electronic health record (EHR) systems.
- Processed insurance claims and verified patient eligibility with attention to detail.
- Entered and updated patient data swiftly, ensuring information accuracy and consistency.
- Collaborated with medical staff to streamline data entry processes and enhance workflow efficiency.
- Coordinated communication between departments to facilitate timely access to patient information.
- Completed data entry tasks with accuracy and efficiency.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
- Followed data entry protocols, rules and regulations.
Patient Support/Medical Appointment Scheduler
Georgia Urology
McDonough, GA
01.2023 - 09.2023
- Scheduled patient appointments using EMR systems to ensure optimal clinic workflow.
- Coordinated with medical staff to manage appointment availability and patient needs effectively.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and data integrity.
- Implemented scheduling protocols that improved patient satisfaction and reduced wait times.
- Monitored appointment cancellations and rescheduling, optimizing daily operations for better resource allocation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
- Participated in ongoing training opportunities to stay current on industry trends, best practices, and new technologies related to appointment scheduling processes.
Homemaker
Ware House
Naples, IT/ Tokyo, Japan
07.2017 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Data Analysis
Southern New Hampshire University
Hooksett, NH06-2027
Skills
- Customer service
- Data entry and processing
- Multitasking and organization
- Excellent communication
- Microsoft Word
- Microsoft Excel
- Accuracy and attention to detail
- Teamwork and collaboration
- Active listening
- Computer skills
Timeline
Stylist/ Team Leader
Great Clips
04.2024 - Current
Front Office Personnel
Atlanta Hearing Associates
12.2023 - 04.2024
Data Entry Clerk/Appointment Scheduler
Snellville Pediatrics
09.2023 - 12.2023
Patient Support/Medical Appointment Scheduler
Georgia Urology
01.2023 - 09.2023
Homemaker
Ware House
07.2017 - 01.2023
Data Analysis
Southern New Hampshire University