Summary
Work History
Education
Skills
Certificates
Timeline
pwb
Nicole Warren

Nicole Warren

Portland,Oregon

Summary

Committed and hardworking Customer Service Representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Work History

Online Data Entry Clerk

David Lawson Realtor
02 2025 - 05 2025
  • Collaborated with cross-functional teams to ensure accurate and up-to-date information across multiple databases.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online data entry tasks.
  • Established strong rapport with clients through clear communication, fostering positive working relationships that enhanced satisfaction levels.
  • Completed high-priority projects under tight deadlines without compromising accuracy or attention to detail.

Janitorial Assistant

Roseway Theater
02 2019 - 06 2022
  • Reduced downtime in common areas by efficiently coordinating cleaning during low-traffic hours.
  • Assisted in inventory management, ensuring adequate supplies were always available.
  • Managed time efficiently while adhering to a strict schedule of daily, weekly, and monthly cleaning tasks to keep facilities looking their best at all times.

Receptionist

Tracy And Son's Automotive
01 2015 - 08 2017
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Assistant Manager

SUBWAY®Restaurants
04 2013 - 07 2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Sales Associate

Blockbuster Video
09 2012 - 03 2013
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.

Assistant Manager

Game Crazy
04 2011 - 09 2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Plumbing Department Manager

The Home Depot Inc
11 2009 - 07 2011
  • Maintained high safety standards, resulting in zero workplace accidents during my tenure as manager.
  • Streamlined department operations for enhanced efficiency through the implementation of an effective work order system.
  • Increased department revenue by expanding our service offerings to cover a wider range of plumbing needs for residential and commercial clients.

Plumbing Sales Associate

The Home Depot Inc
02 2008 - 11 2009
  • Provided exceptional customer service by addressing inquiries both in-person and over the phone, guiding clients towards suitable solutions for their plumbing needs.
  • Supported colleagues during busy periods by stepping into various roles as needed, ensuring smooth operations across the entire store.
  • Implemented efficient organization systems within the store, allowing quick access to popular items and improving overall shopping experience for customers.

Front End Supervisor

The Home Depot Inc
10 2007 - 02 2008
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Conducted regular performance reviews, providing constructive feedback and identifying areas for development.

Head Cashier

The Home Depot Inc
04 2006 - 10 2007
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Cashier

The Home Depot Inc
01 2005 - 04 2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma - Business And Marketing

Evergreen High School
06.2004

Skills

  • Customer assistance
  • Records maintenance
  • Time management
  • Point-of-sale system operation
  • Retail materials management
  • Service standard compliance
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Multi-line phone talent
  • Creative problem solving
  • Dedicated team player
  • Meticulus attention to detail
  • Resourceful
  • Prioritizing work
  • Social media knowledge
  • Positive attitude
  • Professional and mature

Certificates

  • Call Center Customer Service Training.

Timeline

Online Data Entry Clerk

David Lawson Realtor
02 2025 - 05 2025

Janitorial Assistant

Roseway Theater
02 2019 - 06 2022

Receptionist

Tracy And Son's Automotive
01 2015 - 08 2017

Assistant Manager

SUBWAY®Restaurants
04 2013 - 07 2014

Sales Associate

Blockbuster Video
09 2012 - 03 2013

Assistant Manager

Game Crazy
04 2011 - 09 2012

Plumbing Department Manager

The Home Depot Inc
11 2009 - 07 2011

Plumbing Sales Associate

The Home Depot Inc
02 2008 - 11 2009

Front End Supervisor

The Home Depot Inc
10 2007 - 02 2008

Head Cashier

The Home Depot Inc
04 2006 - 10 2007

Cashier

The Home Depot Inc
01 2005 - 04 2006

High School Diploma - Business And Marketing

Evergreen High School

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Nicole Warren