Nicole Waugh
London
Summary
Organized and dedicated individual with proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Compassionate, attentive, and driven individual with valuable experience. Highly effective in establishing client and team rapport.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fleet Analyst
Installed Building Products LLC
02.2024 - Current
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize plates & registration.
- Providing insights to the fleet manager to make informed decisions regarding vehicle acquisition, title and registration statuses, replacement, and overall fleet management strategies.
- Organized and prepared tax and title documents to transfer ownership of property.
- Stayed up-to-date on laws and licensing requirements to complete accurate and efficient reviews.
- Tracked expenses and invoicing utilizing reports for treasury department.
- Communicated with branches and agencies to ensure needs were being met.
Title & Registration Administrator
Flexco Fleet Services
06.2016 - 02.2025
- Processes all new and used vehicle tax, title and registration for clients across the United States.
- Preparing tax and title documents for legal transfer work to the Department of Motor Vehicles.
- Verifies accuracy of paperwork, lien information, and funds to ensure faultless processing.
- Communicates with clients and government agencies to complete any title and registration requests.
- Handling check requests, credit card payments, and ACH transfers for all pending title and registration requests.
- Ensures delivery of plates and registration in a timely manner.
- Data entry and reporting to ensure clients receive accurate information throughout the completion of processing.
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Proactively managed client correspondence and recorded all tracking and communications.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Liaised between parties to coordinate schedules, payments and allocations while managing customer accounts.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
- Communicated with customers to understand needs and recommend appropriate solutions.
Account Manager
XPO Logistics
05.2020 - 04.2021
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Led value-added customer service team that consistently over-delivered on customer expectations.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Managed monthly freight cost reporting processes.
- Provided updates on critical shipments to corporate departments and customers.
- Analyzed account details such as usage, financial data and client comments to enhance understanding of satisfaction and understand client needs.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Patient Revenue Cycle Specialist
The Ohio State Wexner Medical Center
09.2013 - 06.2016
- Reached out to insurance companies to verify coverage.
- Identified and resolved payment issues between patients and providers.
- Interpreted physician's orders accurately to input correct testing information and verify admissions criteria.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Communicating with patients utilizing empathy, professionalism, and confidentiality in many different types of scenarios.
Shift Manager
Wendy's
08.2010 - 09.2013
- Kept employees operating productively and working on task to meet business and customer needs.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Exercised composure under pressure and in escalated customer service scenarios.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Associate of Arts -
The Ohio State University
Marion, OH10.2022
Skills
178th Intelligence Group - Springfield, OH
Nondestructive Inspection Specialist
Rank E-5
May 2016 - May 2020
- Identify possible system defects before problems arise
- Utilize various equipment such as X-Ray and Ultrasound to identify imperfections to take corrective measure
- Provide information to intelligence team to prevent dangerous problems
- Supporting various branches with effective service in equipment monitoring
Certification
- Notary Public
- First Aid/CPR Certified
- BLS Certified
________________________
References
Jessica Kammer - Team Lead
Flexco Fleet Services
Phone: 614-370-4884
_________________________
Crystal Cook - Revenue Cycle Manager
The Ohio State University
Phone: 614-353-1714
_______________________
Danielle Zabonik - Supervisor
Customer Service Manager
XPO Logistics
Phone: 614-923-1400
_________________________
Timeline
Fleet Analyst
Installed Building Products LLC
02.2024 - Current
Account Manager
XPO Logistics
05.2020 - 04.2021
Title & Registration Administrator
Flexco Fleet Services
06.2016 - 02.2025
Patient Revenue Cycle Specialist
The Ohio State Wexner Medical Center
09.2013 - 06.2016
Shift Manager
Wendy's
08.2010 - 09.2013
- Notary Public
- First Aid/CPR Certified
- BLS Certified
________________________
References
Jessica Kammer - Team Lead
Flexco Fleet Services
Phone: 614-370-4884
_________________________
Crystal Cook - Revenue Cycle Manager
The Ohio State University
Phone: 614-353-1714
_______________________
Danielle Zabonik - Supervisor
Customer Service Manager
XPO Logistics
Phone: 614-923-1400
_________________________
Associate of Arts -
The Ohio State University
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