Nicole Wellington

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

• Opening GM for flagship location of hybrid concept in Centennial Hills
• Carefully interviewed, selected, trained, and supervised staff.
• Set clear expectations and created positive working environment for employees.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

• Acted as Interim GM while GM worked remotely 3 weeks out of each month
• Received and resolved complaints from club members,
• Monitored labor; evaluates scheduled and actual labor hours and costs.
• Responsible for club's dining services and all food and beverage production throughout the club
• Directly supervised the Executive Chef, Catering Manager, Beverage Manager, Banquet Manager, Dining Room Manager and managers of all other outlets such as snack bars, half-way houses, etc.
• Hired, trained and supervised subordinates and applies relevant marketing principles to assure that the wants and needs of club members and guests were consistently exceeded

• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Designed sales and service strategies to improve revenue and retention.
• Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
• Directed all day-to-day operations of Hotel and Restaurant to provide safe and enjoyable guest experience.
• Oversaw recruiting, interviews and new employee hiring.
• Responded to and resolved guest issues or complaints.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Optimized profits by controlling food, beverage and labor costs
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.

• Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal.
• Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
• Managed hotel sales and marketing plans to accurately interpret and support
• Established sales goals and strategies that contributed to increased growth in sales and profitability.
• Created presentation materials for sales, customer relations and management purposes.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained and supervised staff.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Led and directed team members on effective methods, operations and procedures.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

• Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal.
• Managed hotel sales and marketing plans to accurately interpret and support business objectives.
• Established sales goals and strategies that contributed to increased growth in sales and profitability.
• Created presentation materials for sales, customer relations and management purposes.
• Increased sales from various channels.

• Part of Sales Team and Hotel of the Year for Richfield Hospitality
• Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal.
• Managed hotel sales and marketing plans to accurately interpret and support business objectives.
• Established sales goals and strategies that contributed to increased growth in sales and profitability.
• Created presentation materials for sales, customer relations and management purposes.
• Increased sales from various channels.

• Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal.
• Managed hotel sales and marketing plans to accurately interpret and support business objectives.
• Established sales goals and strategies that contributed to increased growth in sales and profitability.
• Created presentation materials for sales, customer relations and management purposes.
• Increased sales from various channels.

• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Responsible for hiring and on-boarding process that included but not limited to interviewing and training of staff.
• Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
• Provided coaching and counseling for staff as needed which developed an efficient and respectful team.

• Responsible for hiring and on-boarding process that included but not limited to interviewing and training of staff.
• Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
• Provided coaching and counseling for staff as needed which developed an efficient and respectful team.

Managed largest nightclub in Chicago at 60,000 sq ft.

• Responsible for hiring and on-boarding process that included but not limited to interviewing and training of staff.
• Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
• Provided coaching and counseling for staff as needed which developed an efficient and respectful team.
• Acted as Club's liaison to high profile artists and VIP clients in handling their highly sensitive privacy and financial information.