Nicole Werner

• Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
• Assisted with medication administration and counting and pouring medications.
• Supported patient confidentiality in accordance with HIPAA regulations.
• Completed documentation for every incident and forwarded to correct personnel for review.
• Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
• Searched resident belongings prior to and during stays.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
• Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
• Conducted client rounds to check on residents.
• Maintained a safe and supportive environment for patients through adherence to safety protocols.
• Documented patient progress and communicated observations to healthcare team effectively.
• Administered patient medications and tracked dosages.
• Treated clients and families with respect and dignity.
• Delivered compassionate patient care, focusing on safety, comfort and emotional support.
• Learned specialized behavior approaches to implement behavioral strategies.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.

Oversee daily operations of the recovery residence. Making sure its safe and structured by enforcing house rules providing support to help them maintain sobriety & transition to independent living. I am responsible for conflict resolution conducting drug screenings and transportation to PHP classes and psych appointments

• Monitored patient behavior and provided support during therapeutic activities.
• Documented patient progress and communicated observations to healthcare team effectively.
• Maintained a safe and supportive environment for patients through adherence to safety protocols.
• Conducted client rounds to check on residents.
• Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
• Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Searched resident belongings prior to and during stays.
• Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
• Facilitated on-site activities, support groups, and outings for clients.
• Performed client intake procedures according to internal standards for new admissions.
• Completed documentation for every incident and forwarded to correct personnel for review.
• Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
• Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
• Charted on each patient daily.
• Supported patient confidentiality in accordance with HIPAA regulations.
• Assisted with medication administration and counting and pouring medications.

• Delivered exceptional customer service, ensuring satisfaction during events and gatherings.
• Managed food and beverage orders efficiently, maintaining high standards of accuracy.
• Assisted in setup and breakdown of dining areas for various events and functions.
• Adapted quickly to changing needs during peak service hours, enhancing operational efficiency.
• Maintained cleanliness and organization of serving areas, adhering to health and safety guidelines.

• Enhanced guest experience by replenishing amenities promptly as part of daily housekeeping duties.
• Maintained company cleanliness standards through diligent execution of routine housekeeping tasks across all work areas.
• Monitored budgetary targets within the housekeeping department, making adjustments as necessary to meet financial goals.
• Contributed to a clean worksite through diligent trash removal and general housekeeping duties.
• Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
• Enforced housekeeping standards to comply with cleaning regulations.

• Engaged potential customers through door-to-door outreach to promote energy solutions.
• Educated clients on renewable energy benefits and utility savings.
• Developed rapport with diverse clientele to foster trust and engagement.
• Utilized CRM tools to track leads, appointments, and customer interactions.
• Collaborated with team members to strategize effective sales approaches.
• Maintained up-to-date knowledge of industry trends and product offerings.

• Processed customer transactions efficiently and accurately using POS system.
• Assisted customers with inquiries, ensuring positive shopping experiences.
• Maintained clean and organized checkout areas for optimal customer flow.
• Managed cash register operations, including handling cash and credit payments.
• Monitored inventory levels at checkout stations, alerting management of shortages or issues.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.

• Delivered exceptional customer service in fast-paced dining environment.
• Assisted with menu recommendations and food pairings, enhancing guest experience.
• Maintained cleanliness and organization of dining area to ensure safety compliance.
• Collaborated with kitchen staff to ensure timely order delivery and accuracy.