Nicole West
Lancaster,KY
Summary
Dynamic Kitchen Supervisor with a proven track record at Grimaldi's Pizzeria, excelling in inventory control and staff training. Enhanced kitchen efficiency through streamlined operations and effective waste reduction strategies. Committed to maintaining high sanitation standards while fostering a collaborative team environment, ensuring exceptional food presentation and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Kitchen Supervisor
Grimaldi's Pizzeria
Lexington, KY
12.2020 - Current
- Supervised daily kitchen operations, ensuring adherence to safety and sanitation protocols.
- Trained and mentored kitchen staff on food preparation techniques and equipment usage.
- Managed inventory levels, optimizing stock to reduce waste and improve cost efficiency.
- Implemented quality control measures, maintaining high standards for food presentation and taste.
- Streamlined workflow processes, improving overall kitchen efficiency and service speed.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
- Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
- Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.
- Implemented standardized portion control practices for consistency across all dishes served at the establishment.
- Prepared special event menus for catered functions, accommodating dietary restrictions as needed.
- Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
- Coached new hires in kitchen protocols, speeding up their integration into team.
- Optimized kitchen layouts for improved workflow and safety.
- Coordinated with front-of-house team to ensure seamless service during peak hours.
- Fostered team-oriented environment, leading to increased productivity and morale.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food inventory and supplies to prevent waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Planned and executed promotions and special events in close collaboration with management.
BOH Team Member
Grimaldi's Pizzeria
Lexington, KY
06.2018 - 2019
- Assisted in food preparation and assembly, ensuring adherence to safety and health standards.
- Operated kitchen equipment efficiently, maintaining cleanliness and functionality.
- Collaborated with team members to streamline service delivery during peak hours.
- Supported inventory management by tracking supplies and minimizing waste.
- Communicated effectively with front-of-house staff to ensure seamless operations.
- Trained new team members on operational procedures and safety protocols.
- Contributed to menu item preparation, enhancing overall customer satisfaction levels.
- Monitored food quality and presentation, ensuring compliance with company standards.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Improved workflow efficiency by organizing storage areas for easy access to supplies and equipment.
- Improved BOH team efficiency by streamlining food preparation processes and minimizing waste.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Verified dishes were prepared according to restaurant recipes and quality standards.
- Maintained and sanitized service stations, prep areas, and countertops.
- Assisted with training new BOH staff members on established processes and goals.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Unloaded and stocked kitchen supplies.
- Checked food preparation and presentation to verify quality and consistency.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Maintained updated certifications in food safety and sanitation regulations.
- Bussed tables, washed dishes and organized kitchen for prompt service.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Followed food safety practices and sanitation guidelines.
- Assisted in setting up and breaking down kitchen stations.
- Monitored food temperature, discarding items not stored correctly.
- Cleaned and maintained work areas, equipment and utensils.
- Stocked and rotated food items according to expiration dates.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Lifted and carried heavy materials.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Trained new staff on food preparation and safety procedures.
Waitresses/Bartender
Platinum Plus
Lexington, KY
01.2011 - 2018
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Assisted in training new staff on bartending techniques and customer service protocols.
- Processed payments efficiently, handling cash and electronic transactions with accuracy.
- Fostered positive relationships with customers, enhancing loyalty through exceptional service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
Waitress
Western Sizzling
Danville, KY
01.2004 - 2008
- Provided exceptional customer service to enhance dining experiences and foster repeat business.
- Assisted in menu knowledge training for new staff, improving overall team performance and customer satisfaction.
- Managed order accuracy and timely delivery, ensuring efficient table turnover during peak hours.
- Collaborated with kitchen staff to address special requests and dietary restrictions, enhancing guest satisfaction.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Line
Western Sizzlin
Danville, KY
09.1999 - 2002
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education
No Degree -
Lincoln County High School
Stanford, KYSkills
- Food safety
- Inventory control
- Operations management
- Food presentation
- Staff training
- Team management
- Sanitation standards
- Kitchen organization
- Cost control
- Health code compliance
- Policy enforcement
- Allergy awareness
- Opening and closing procedures
- Order accuracy
- Kitchen equipment operation and maintenance
- Waste reduction
- Food preparation
- Food plating and presentation
- Inventory controls
- BOH operations
- Performance improvement
- Order delivery practices
- Ordering supplies
- Equipment maintenance
- Food safety compliance
- Inventory ordering
- Sanitizing
- Health code requirements
- Work area inspection
- Equipment inspection
- Food portion specification
- Critical thinking
- Safety training
- Task delegation
- Food delivery oversight
- Food safety understanding
- Disciplinary Write-ups
- Food assembly supervision
- Supply ordering
- Service training
- Supplies purchasing
- Greeting and seating guests
- Customer service
- Cash handling
- Budget development
- Equipment purchasing
Timeline
Kitchen Supervisor
Grimaldi's Pizzeria
12.2020 - Current
BOH Team Member
Grimaldi's Pizzeria
06.2018 - 2019
Waitresses/Bartender
Platinum Plus
01.2011 - 2018
Waitress
Western Sizzling
01.2004 - 2008
Line
Western Sizzlin
09.1999 - 2002
No Degree -
Lincoln County High School