Nicole Whisenhunt
Elm Grove,United States
Summary
Executive-level administrator supporting strategic directives for Business Office and Clinical Services. Oversees AMSA and MSA workforce, ensuring efficiency and compliance in enrollment and eligibility, beneficiary travel programs, regional outpatient clinic operations, and centralized call center management and quality control.
Overview
7
7
years of professional experience
Work History
Supervisory Medical Support Assistant
Overton Brooks VA Medical Center
Shreveport, LA
01.2024 - Current
- Provides executive oversight of data governance, ensuring accurate, timely, and compliant data entry across Medical Center systems. Directs training coordination with Business Office leadership to ensure workforce readiness, accountability, and standardization in data management practices. Leads collection, validation, and reporting of patient care data, delivering monthly, quarterly, and annual analyses to executive management. Oversees enterprise communication standards, ensuring staff compliance with VA directives, policies, and service protocols. Serves as a high-level liaison between clinical services, physicians, support personnel, and Veteran stakeholders, resolving barriers, service delays, and escalated concerns. Exercises authoritative judgment in conflict resolution and patient relations, directing issues requiring executive intervention. Develops and executes workload management policies, administrative procedures, and operational controls. Interprets and implements regulatory changes to maintain alignment with federal standards and evolving operational requirements. Prepares high-level correspondence and executive communications on behalf of leadership. Provides direct leadership and performance oversight to Lead MSAs, Advanced MSAs, and MSAs, driving operational efficiency, compliance, and service quality.
Drug Screen Manager
Willis Knighton Work Kare
Shreveport, LA
04.2022 - 01.2024
- Provides strategic leadership and full administrative accountability for clinic workflow, staffing oversight, and operational continuity. Directs daily work assignments to ensure optimized scheduling accuracy, workforce balance, and efficient patient flow across multiple clinic locations. Maintains comprehensive responsibility for staff development, orientation, certification compliance, and ongoing training, ensuring alignment with evolving policies, procedures, and performance standards. Exercises executive authority in managing personnel actions, including selection decisions, performance evaluations, disciplinary actions, and competency assessments. Resolves high-level operational and patient service challenges, identifies staff learning needs, and deploys targeted training interventions to sustain workforce readiness and service quality. Leverages advanced knowledge of medical terminology, patient systems, and multi-clinic operational functions to improve access, streamline scheduling workflows, and support organizational objectives.
Certified Medical Assistant
Cheyenne Medical Specialist
Cheyenne, WY
10.2020 - 03.2022
- Directed high-accuracy patient intake processes, ensuring complete, verified, and compliant collection of demographic, clinical, and medication information to support provider-driven care. Demonstrated advanced critical-thinking and data validation skills in managing patient information systems, documentation standards, and clinic flow. Oversaw front-end patient engagement functions including greeting, screening, scheduling, and routing to exam areas, ensuring streamlined access, service consistency, and operational readiness. Maintained responsibility for accurate record updating and structured data entry, supporting continuity of care, clinical decision-making, and regulatory documentation requirements.
Certified Medical Assistant/Clinic Reception
Cheyenne Regional Medical Center
Cheyenne, WY
08.2018 - 10.2020
- Provided high-level administrative oversight of patient intake and information governance, applying advanced critical judgment to ensure accurate collection, verification, and documentation of clinical and demographic data. Directed patient screening, scheduling, intake routing, and exam room flow to maintain operational efficiency and provider readiness. Ensured compliant data capture and medical record updates, including detailed health history confirmation, medication reconciliation, and treatment documentation aligned with clinical directives. Coordinated follow-up care, scheduled ongoing treatment visits, and supported continuity of care by accurately reflecting clinical plans and patient needs within administrative systems. Executed mobile patient support by conducting scheduled home visits, maintaining professional documentation standards, and updating care plans in real time. Strengthened access-to-care operations through precise records management, patient navigation oversight, and coordination of provider-led directives across in-clinic and off-site environments.
Education
Bachelor’s Degree - Bachelor of Science in Health Care Administration
Purdue University
Davenport, IA, United States09.2020
Associate's Degree - Associate of Applied Science in Medical Assisting
Kaplan University
Davenport, IA, United States03.2014
Skills
- Scheduling management
- Healthcare administration
- Procedure adherence
- Customer service
- Reliable team player
- Staff training and development
- Patient scheduling
- Adaptable
- Patient management
- Patient flow management
- Procedure assistance
- Appointment setting
- Case management
- Medical records management
- Medical office management
- Medical transcription
Timeline
Supervisory Medical Support Assistant
Overton Brooks VA Medical Center
01.2024 - Current
Drug Screen Manager
Willis Knighton Work Kare
04.2022 - 01.2024
Certified Medical Assistant
Cheyenne Medical Specialist
10.2020 - 03.2022
Certified Medical Assistant/Clinic Reception
Cheyenne Regional Medical Center
08.2018 - 10.2020
Associate's Degree - Associate of Applied Science in Medical Assisting
Kaplan University
Bachelor’s Degree - Bachelor of Science in Health Care Administration
Purdue University