Dvante Baham
Houston,TX
Summary
Dedicated and knowledgeable Clinic Supervisor with experience in administrative duties and clinical support, consistently driving operational excellence. Skilled in leading high-performing teams and fostering a collaborative environment that enhances staff training, supervision, and development. Proven track record of implementing efficient processes to improve patient care and streamline clinic operations.
Overview
12
12
years of professional experience
Work History
Supervisory Medical Support Assistant
Michael E. DeBakey VA Medical Center
Houston, Texas
06.2024 - Current
- Coordinated activities across 5 clinics, leading a team of 14 medical support assistants to uphold operational excellence.
- Managed coordination of training sessions, both in-person and online, utilizing VA Talent Management System (TMS) to ensure adherence to facility standards.
- Completed 26 Performance appraisals which saw a 35% increase in Achievement levels (Rating Standards) going from not successful (below average) to fully successful (average), and exceptional (above average).
- Provided mentorship to 5 employees, enhancing their capabilities and positioning them for promotions and supervisor-in-training opportunities.
- Audited biweekly timecards and time off submissions for employees, ensuring precision before HR processing.
- Facilitates staff education and development by coordinating training both in person and online through the VA Talent Management System (TMS) to uphold facility standards.
- Completed 28 Performance appraisals which saw a 35% increase in Achievement levels (Rating Standards) going from not successful (below average) to fully successful (average), and exceptional (above average).
- Mentored 5 employees to guide them in roles and duties of a supervisor and team lead, which led to them receiving promotions, and supervisor in training roles.
- Ensures accuracy of biweekly timecards and time off requests for employees before HR submission.
- Led monthly metric analysis for 14 medical support assistants, enhancing visibility into productivity across insurance capturing, scheduling accuracy, telephone operations, and customer service.
- Fostered team unity by conducting two monthly training sessions on scheduling and customer service, resulting in improved patient satisfaction.
- Partnered with department executives to oversee fiscal management of personnel resources.
- Engaged with management to update training materials, focusing on improving new hire performance during the initial onboarding period.
- 40 Hours/ wk
Clinic Operations Supervisor
US Navy
Ayase, Kanagawa, Japan
03.2021 - 03.2024
- Facilitated efficient clinic operations by managing schedules for six dentists and supporting a team of fifteen assistants and front desk personnel to ensure quality care delivery.
- Ensured optimal dental readiness as Front Desk Supervisor, attaining a 97% score that led to clinic's achievement of the Navy's Surgeon General Health and Wellness Award in 2021 and 2022.
- Directed sterile processing department operations, ensuring five technicians expertly managed 10,300 instruments.
- Assessed employee performance, leading to three sailors achieving promotions through effective evaluation processes.
- Spearheaded the Code Blue Program in Clinic and facilitated 24 Basic Life Support and CPR/AED classes valued at $2k, qualifying 72 new and current staff members.
- Oversaw fundraising initiatives with 13 committee members, generating $9.6k to support holiday celebrations and recreational functions at the clinic.
- 40 Hours / week
Department Training Coordinator, Material Liaison
US NAVY
Norfolk, VA
01.2018 - 03.2021
- Provided Dental training in assistant techniques, x-ray, and infection control training prior to a 2021 deployment.
- Managed clinic records, training, and sterile processing programs to identify areas of improvement and achieve clinic success.
- Conducted 50 hours of training sessions and scenarios to medical personnel, ensuring proficient first aid rescue services provided.
- Generated monthly audits monthly using Excel for material management while managing supplies valued at $230k ensuring optimal levels of material available.
- Conducted readiness inspections on over 5.5k personnel within 20 departments, reporting directly to the Executive Officer.
Education
Associate’s degree - General Studies
05.2023
Master’s degree - Executive Health Administration
12.2026
Projected Completion
Bachelor’s degree - Healthcare Management
05.2025
Skills
- Microsoft Office
- Manager Self Service
- Cisco / Cisco Jabber
- Personnel management
- Employee training and development
- Electronic Health Records
- Appointment scheduling software
- Customer service
- Communication skills
- Time keeping
- Integrated Scheduling Solution
- Insurance verification
- Appointment setting
- Inventory management
- Team management and supervision
- Medical terminologies
- Patient safety
- Planning and budgeting
- Report Preparation
- HIPAA compliance
Accomplishments
- Handled over 40 patient complaints which led to a higher patient satisfaction rating after the encounter.
- Closed over 600 past due encounters through the return to clinic order tracker, ensuring staff had a clear view of what future appointments needed to be scheduled.
- Successfully moved 1100 patients to a new a clinic resulting in no lapse in care.
Timeline
Supervisory Medical Support Assistant - Michael E. DeBakey VA Medical Center
06.2024 - Current
Clinic Operations Supervisor - US Navy
03.2021 - 03.2024
Department Training Coordinator, Material Liaison - US NAVY
01.2018 - 03.2021
Florida Atlantic University - Master’s degree, Executive Health Administration
University of Maryland Global Campus - Bachelor’s degree, Healthcare Management
University of Maryland Global Campus - Associate’s degree, General Studies
Personal Information
Title: Health Services Manager