Yaisha Cerda
The Bronx,NY
Summary
To secure a position in an organization where I can expand my learnings, knowledge and skill. Detail-oriented professional with strong skills in insurance verification and patient communication. Experience as a bilingual liaison, enhancing patient interactions and ensuring seamless service delivery in a diverse environment.
Overview
5
5
years of professional experience
Work History
Supervisory Medical Support Assistant
CityMD: Urgent Care
Manhattan, NY
07.2023 - 11.2025
- Supervised scheduling and patient flow to optimize operational efficiency.
- Managed onboarding and training initiatives for new Medical Support Assistants.
- Coordinated communication between clinical staff and patients to enhance service delivery.
- Implemented process improvements that increased appointment accuracy and reduced wait times.
- Supported clinical operations by assisting with patient rooming, discharge workflow, and lab operations.
- Obtained and recorded vital signs to support provider assessments
- Collaborated with clinical staff to ensure efficient flow in high-volume settings
- Oversaw daily front desk and patient registration operations
- Provided hands-on support during high-volume shifts
- Served as a bilingual liaison for Spanish speaking patients, facilitating clear communication
- Managed ordering, Inventory, and tracking of medical supplies, medications, and vaccines
- Trained and onboarded new hires on EMR systems and registration protocol
- Supported clinical operations
- Developed schedules, coordinated coverage, process payroll and arranged on-site training
Patient Service Representative
CtyMD
Manhattan, NY
02.2021 - 06.2023
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients with insurance verification and eligibility inquiries.
- Facilitated effective communication between patients and healthcare providers to enhance service quality.
- Resolved patient concerns and complaints promptly, improving overall satisfaction ratings.
- Verified benefits and processed prior authorization through Evicore Healthcare, Waystar, and Availity.
- Managed check-in/check-out procedures and appointment coordinations
- Performed patient registration, demographics and verification
- Scheduled STAT appointments and manage urgent patient needs efficiently
- Verify patient insurance, including Medicare and Medicaid, ensuring accuracy and eligibility.
- Handled prior authorizations for (US), MRIs and CAT scans.
- Greeting and welcoming patients
- Handling cash and co-payments
- Providing patients with updated wait times
Education
Associate of Applied Science - Medical Assisting
Plaza College
NYSkills
- HIPAA compliance
- Staff training and development
- Insurance verification
- Patient care coordination
- Electronic Medical Record ( Athenahealth, Epion)
- Insurance & Revenue Cycle Platforms: Evicore, Waystar, Availity
- Insurance Knowledge: Commercial, Medicaid, Medicare,Workers Comp, No Fault
- Microsoft Office Suite
- Medical Assisting Degree ( In progress)
Timeline
Supervisory Medical Support Assistant
CityMD: Urgent Care
07.2023 - 11.2025
Patient Service Representative
CtyMD
02.2021 - 06.2023
Associate of Applied Science - Medical Assisting
Plaza College
Additional Experience
HouseKeeping//Facilities Support
Maintained clean, organized, and safe environments in fast-paced settings
Followed sanitation and safety protocols consistently
Developed strong attention to detail, reliability, and time management skills