Allante McClain
Clinton,MD
Summary
With a proven track record at the Department of Veterans Affairs, I excel in HIPAA compliance and staff training, enhancing patient care coordination and administrative efficiency. My initiatives have significantly improved employee retention and patient satisfaction, showcasing my ability to lead with empathy and strategic insight in healthcare administration.
Overview
5
5
years of professional experience
Work History
Supervisory Medical Support Assistant
Department of Veterans Affairs
Washington, DC
09.2022 - Current
- Demonstrated strong problem-solving abilities by addressing patient concerns or complaints in a timely and empathetic manner.
- Developed comprehensive training materials for new hires, resulting in shortened onboarding timeframes and increased employee retention rates.
- Mitigated potential risks associated with patient safety incidents by promptly identifying issues and taking corrective action as necessary.
- Maintained strict compliance with HIPAA regulations by conducting regular employee training sessions on privacy practices.
- · Full administrative and professional responsibility for planning and directing MSA/AMSA activities.
- · Designed, developed, and maintained Return to Clinic dashboard for Outpatient Specialty Services to meet the requirements of the DC VA Medical Center.
- · Converted raw data into meaningful insights through interactive and easy-to-understand dashboards and reports.
- Collaborated with Clinical Informatics to design, develop, and maintain administrative templates to document and streamline contact attempts
- Conduct studies and analysis of activities, functions, and procedures, impacting the clinical support of the organization and provide recommendations for process improvements
- Receiving, analyzing, editing, and drafting correspondence; monitoring to ensure that actions are completed accurately and appropriately
- · Ensures front-line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA.
- Responsible for extracting and analyzing data to provide reports supporting performance measures, insurance capture, and workload capture to senior management
- Researching and investigating facts involving administrative problems
- · Coaches and trains staff for full scope of training completion to ensure coverage at any given time
- Initiates all requests for personnel action, performance appraisals, and participates in the hiring selection process by reviewing applications, sitting on a selection/interview panel, and making recommendations to the selecting official
Program Support Assistant- Credentialing
Department of Veterans Affairs
Washington, DC
02.2022 - 09.2022
- Contributed to risk management initiatives by monitoring expiring licenses, certifications, and insurances, notifying providers of renewal requirements in a timely manner.
- Maintained accurate files, records and credentialing documents in well-maintained databases using
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
- Assisted in maintaining accreditation status by preparing necessary reports and materials for site visits and audits.
- Conducted primary source verifications such as background checks and board certifications.
- Received and evaluated applications to look for missing and inaccurate information.
- Created and maintained compliant work environment.
Advanced Medical Support Assistant
Department of Veterans Affairs
Washington, DC
09.2020 - 02.2022
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- · Serves as front line contact for patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA.
- Preparing reports in various formats and presenting data to various organizational levels
- Completing outstanding Return to Clinic orders
Central Patient Transport Supervisor
Doctors Hospital
Lanham, MD
06.2019 - 09.2020
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- · Serves as front line contact for patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA.
- Preparing reports in various formats and presenting data to various organizational levels
- Completing outstanding Return to Clinic orders
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MDSkills
- Insurance Verification
- HIPAA Compliance
- Medical terminology proficiency
- Healthcare administration
- Patient Care Coordination
- Staff Training and Development
Timeline
Supervisory Medical Support Assistant
Department of Veterans Affairs
09.2022 - Current
Program Support Assistant- Credentialing
Department of Veterans Affairs
02.2022 - 09.2022
Advanced Medical Support Assistant
Department of Veterans Affairs
09.2020 - 02.2022
Central Patient Transport Supervisor
Doctors Hospital
06.2019 - 09.2020
High School Diploma -
Oxon Hill High School