LaTisha Johnson
Healthcare Supervisor
Chicago,IL
Summary
Professional with significant experience in healthcare support and administration, ready to excel in a supervisory role. Skilled in patient coordination, medical record management, and team leadership. Strong focus on collaboration and adapting to changing needs, ensuring reliable and efficient service. Known for excellent communication, problem-solving, and organizational abilities.
Overview
19
19
years of professional experience
Work History
Supervisory Medical Support Assistant
Jesse Brown VA Medical Center
04.2024 - Current
- Assigns and evaluates the work of subordinate staff.
- Resolves complex problems to ensure patient services are met.
- Identifies educational or training needs of staff.
- Makes final decision on selections for vacant positions.
- Evaluates performance and takes disciplinary action when necessary.
- Responsible for planning and directing the activities of the MSA's.
- Communicates with physicians, case managers, and other allied health professional staff.
- Works independently making decisions based on guidelines, precedents and regulations.
- Extracts and analyzes data in order to provide reports in support of performance measures to senior management.
- Responsible for maintaining the confidentiality of information obtained to carry out required duties.
- Processed Payroll through VATAS.
- Responsible for the daily management and direct supervision of 25 Outpatient clinical staff members.
- Maintains the inventory of medical supplies.
- Combination of administrative and direct patient care responsibilities.
Advanced Medical Support Assistant
Jesse Brown VA Medical Center
09.2023 - 04.2024
- Assist the supervisor in monitoring and ensuring the integrity of various databases to include ADT movements, scheduling.
- Run and complete IFC Report daily.
- Assist with completion of Incomplete Encounters for Veterans.
- Schedules patient's appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- Assign medicine teams for Attendings and Residents on the Patient Admission and Distribution Worksheet.
- Ensures Inpatient Ward staff understand and appropriately utilize the administrative support packages.
- Monitors and makes work assignments and coordinates coverage at all workstations, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
Medical Assistant Supervisor
Rush University Medical Center
11.2021 - 09.2023
- Responsible for the daily management and direct supervision of 30 clinical staff members.
- Combination of administrative and direct patient care responsibilities.
- Assist with the departmental and clinic leadership in providing frontline leadership during shifts, planning, and managing team members and resources.
- Participate in recruitment efforts by interviewing and hiring direct reports.
- Processed payroll in API Healthcare/PTO for 20 Medical Assistants.
- Track and monitor CMA quality outreach volumes and provide remediation training as needed.
- Partners with clinic leadership to ensure direct reports work within CMA scope of practice.
- Coordinates daily huddles with CMA Lead, ensuring coverage is assigned as needed.
- Maintains the inventory of medical and linen supplies.
- Maintains compliance with the Joint Commission standards and other regulatory bodies.
- Assists in conflict resolution through communication of concerns to management.
- Manages team of direct reports and provides develop plans and discipline when needed. Responsible for annual reviews of staff.
- Creates staffing schedule to support 32 Physicians and 96 Residents.
Registered Medical Assistant
Advocate Aurora Health
01.2019 - 11.2021
- Triaged patient gathering pertinent information needed for the provider.
- Authorized drug refills and provided prescription information to various pharmacies.
- Performed routine POCT (Urinalysis, HSG, blood glucose).
- Prepared and administered medication/injection as directed by the physician.
- Performed general office duties that include telephone triage, scheduling/canceling appointments.
- Called patients back with normal results given by the physician.
Lead Medical Assistant
Women's Healthcare of Illinois
02.2014 - 12.2018
- Cleaned and sterilized instruments by autoclave.
- Prepared and administered medications/vaccinations as directed by the physician.
- Explained/prepped and assisted the physician with patients for procedures (Essure, Leep, Hysteroscopy, Iud, Colposcopy & Her Option Cryoablation).
- Called patients back with normal results and completed FMLA/disability forms.
- Performed general office duties, such as answering telephones, taking dictation, and scheduling appointments.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
11.2021
Skills
- Key skills include clear and effective communication in a caring manner, strong interpersonal and team management skills, effective schedule management, team building, active listening, teamwork, organizational and problem-solving abilities, the ability to work under stressful conditions, and the capacity to handle difficult situations
- Medical terminology proficiency
- Healthcare administration
- I am proficient in working with EMR (EPIC and Greenway) CPRS, VISTA, VES, VATAS, VISTA GUI, ISS, VIS, and Power BI Experienced with Microsoft Teams and Google Calendar
- HIPAA compliance
- Staff training and development
- Insurance verification
- Patient care coordination
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- The National Society of Leadership & Success
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany Culture401k matchHealthcare benefitsTeam Building / Company RetreatsQuote
“The greatest leader is not necessarily the one who does the greatest things. He is the one that gets people to do the greatest things.”
RONALD REAGAN
Timeline
Supervisory Medical Support Assistant
Jesse Brown VA Medical Center
04.2024 - Current
Advanced Medical Support Assistant
Jesse Brown VA Medical Center
09.2023 - 04.2024
Medical Assistant Supervisor
Rush University Medical Center
11.2021 - 09.2023
Registered Medical Assistant
Advocate Aurora Health
01.2019 - 11.2021
Lead Medical Assistant
Women's Healthcare of Illinois
02.2014 - 12.2018
Bachelor of Science - Healthcare Management
University of Phoenix