Nicole Whitaker
Foley
Summary
Dynamic operations leader with a proven track record at Hampton Inn By Hilton, excelling in staff development and business analysis. Spearheaded cost-saving initiatives that boosted efficiency and enhanced guest satisfaction. Adept at logistics management, I fostered strong client relationships, driving revenue growth and optimizing operational strategies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Hampton Inn By Hilton
01.2025 - 10.2025
- Oversaw daily operational activities to ensure seamless guest experiences.
- Implemented cost-saving initiatives that enhanced overall efficiency in hotel operations.
- Developed and executed staff training programs to improve service quality and performance.
- Analyzed guest feedback to identify areas for improvement, enhancing customer satisfaction scores.
- Established standard operating procedures that improved consistency across all hotel services.
- Assisted in recruiting, hiring and training of team members.
Sales Coordinator
Hampton Inn By Hilton
04.2024 - 01.2025
- Coordinated sales initiatives, improving customer outreach and engagement strategies.
- Managed booking systems, ensuring accuracy in reservations and guest information.
- Assisted in developing promotional materials to enhance brand visibility and drive revenue.
- Analyzed market trends, providing insights to optimize pricing strategies and inventory management.
- Monitored competitor activity, identifying opportunities for strategic positioning and growth.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Education
Associate of Applied Science - Health
Chattahoochee Technical College
Marietta, GA05-2005
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
Certification
- Certified General Manger for Hilton Hotels
- Certified Sales Manager for Hilton Hotels
Timeline
General Manager of Operations
Hampton Inn By Hilton
01.2025 - 10.2025
Sales Coordinator
Hampton Inn By Hilton
04.2024 - 01.2025
Associate of Applied Science - Health
Chattahoochee Technical College