Nicole White
North Chesterfield,VA
Summary
Dynamic process manager with strong expertise in facilitating learning in virtual training delivery, and performance development. Skilled in creating and presenting learning materials. Adept at partnering with business stakeholders to ensure training aligns with organizational goals and clearly communicates business intent. Known for effective coaching, people leadership, and performance management that empowers new hires and internal team members throughout their learning journey. Committed to fostering an engaging, supportive and optimistic virtual learning environment that drives confidence, capability, positivity and long‑term success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Associate, Process Manager
Capital One
10.2024 - Current
- Coordinated process improvements to enhance operational efficiency across multiple workflows
- Developed clear structured training documents to support curriculum delivery and enhanced learner understanding
- Collaborated with cross-functional teams to streamline communication and project execution timelines.
- Works closely with learning and development team to design and continuously improve high quality training materials
- Developed comprehensive training materials aligned with organizational goals.
- Partners with stakeholders to update and optimize training documents for clarity and learner impact
- Provides mentorship to junior associates contributing to a high‑performing and development‑focused team culture
SHIELD Principle Process Coordinator
Capital One
04.2022 - 10.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Created detailed instructional resources to support training and performance development
- Proven ability to learn quickly and adapt to new situations.
- Coordinated workflow processes to enhance operational efficiency across multiple workflows
US CARD -Senior Coordinator
Capital One
03.1999 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Associates of Science
J. Sargeant Reynolds Community College
Richmond, Virginia, VAHigh School Diploma -
Henrico High School
Henrico, Va06.1998
Skills
- Process optimization
- Regulatory compliance
- Cross-functional collaboration
- Training development
- Virtual learning facilitation
- Classroom management in virtual environments
- New hire development
- Performance coaching
- People leadership
- Project management
- Quality Assurance
- Business Process Management
- Team mentorship
Certification
Business Process Management Certified
Timeline
Associate, Process Manager
Capital One
10.2024 - Current
SHIELD Principle Process Coordinator
Capital One
04.2022 - 10.2024
US CARD -Senior Coordinator
Capital One
03.1999 - 04.2022
Associates of Science
J. Sargeant Reynolds Community College
High School Diploma -
Henrico High School