NICOLE WILKS

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager/supervisor, human resource assistant and real estate/ signing agent. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office, Excel, Mild PowerPoint and other applications/systems.

Knowledgeable with strong background in notarizing and managing legal documents. Proven track record of facilitating seamless transactions and ensuring compliance with legal standards. Demonstrates exceptional attention to detail and effective communication skills.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.