Nicole Willey
Summary
Program Therapist with a focus on providing empathetic facilitation of the therapeutic group experience. Proficient in the use of multiple therapeutic techniques and behavioral modification strategies. Provided meal support, including monitoring caloric intake, supplement administration and encouraging goal oriented conversation. Worked cohesively with the treatment team, monitored patient vital signs, weights and drug monitoring. Completed required patient documentation in a timely manner. Strengths include strong communication skills, empathy, aptitude in fostering resilience, and the ability to develop meaningful relationships with patients to support their journey towards mental wellness. Previous work has resulted in improved patient outcomes and overall ability to employ healthy coping strategies based on feedback from patients.
Overview
19
19
years of professional experience
Work History
Program Therapist
Eating Recovery Center
Irvine, California
04.2025 - 10.2025
- Provided individual therapeutic support to adolescents and adults struggling with eating disorders as well as co-occurring diagnoses including depression, Obsessive-Compulsive Disorder, self-harm as well as suicidal ideation.
- Facilitated a wide range of evidence-based therapeutic groups focused on skill-building, emotional regulation, body image, and relapse prevention.
- Completed thorough daily documentation and clinical charting in alignment with treatment plans and medical necessity standards.
- Provided mealtime support, including meal coaching and administering nutritional supplements.
- Collaborated closely with multidisciplinary team members to ensure continuity of care and individualized treatment approaches.
Barista
Starbucks
Laguna Niguel, California
03.2023 - 03.2025
- Prepared and served a wide range of personalized beverages, ensuring exceptional customer service.
- Managed drive-thru orders while simultaneously making beverages, processing payments, and delivering orders to customers.
- Worked with partners in order to produce handcrafted drinks and food in a timely manner.
- Oversaw inventory and replenished supplies to maintain efficient operations.
- Calmly completed fast paced drive thru orders while maintaining accuracy.
- Complied with health and safety regulations at all times.
Sales Associate-Pacesetter
Nordstrom
Newport Beach, California
03.2018 - 07.2021
- Received the status of department Pacesetter by exceeding individual and department sales goals for the entire time while working for this company.
- Delivered exceptional customer service in Kidswear, enhancing Nordstrom's reputation for quality and care.
- Collaborated with coworkers to foster a welcoming shopping environment, improving customer satisfaction.
- Tracked inventory and department sales both individually and as part of a team, ensuring accurate stock levels and sales reporting.
Patient Care Technician, Intern
Metropolitan State Hospital
Norwalk, California
09.2014 - 05.2016
- Supported custodial patients by providing companionship and assistance with daily activities.
- Facilitated daily activities through organized games, art projects, and weekly outings to promote patient engagement.
- Conducted various administrative tasks, supported evaluations, and facilitated therapy sessions centered on coping strategies and emotion regulation.
- Assisted therapists in developing tailored treatment plans for individual patients during supervision.
- Managed tasks like case management, record keeping, and client monitoring.
- Participated in treatment plan meetings, offering insights and feedback to enhance client care strategies.
Child Advocate, Intern
Child Abuse Services Team (CAST)
Orange, California
02.2007 - 05.2009
- Identified and addressed cases of child abuse through careful assessment and intervention.
- Aided minors in crisis situations by assessing their needs and providing immediate support.
- Collaborated with a multidisciplinary team to develop and implement support strategies for clients experiencing abuse.
- Provided individualized support to minors under the age of 18 who were brought to our facility by police officers.
- Engaged minors in activities while providing emotional support and empathetic listening.
- Facilitated small group sessions to assist clients in acknowledging and processing their emotions.
- Researched child welfare methods and contributed to customized treatment plans for each client.
- Worked closely with the treatment team while participating in case reviews.
- Prepared paperwork and observed interviews between the minor and social worker.
- Focused on ensuring their well-being as well as advocating for justice by the abuser.
Education
Master of Arts - School Counseling (PPS Credential)
Point Loma Nazarene University
San Diego, CA06-2026
Bachelor of Arts - Psychology
Arizona State University
12-2024
Skills
- Group facilitation
- Behavioral assessment
- Patient engagement
- Cognitive behavioral therapy
- Mental health counseling
- Supportive counseling
- Preventive strategies
- Stress management
- Communication skills
- Conflict resolution skills
- Teamwork and collaboration
- Crisis management
- Case management
Accomplishments
- Psi Chi Membership at Arizona State University 2024
Timeline
Program Therapist
Eating Recovery Center
04.2025 - 10.2025
Barista
Starbucks
03.2023 - 03.2025
Sales Associate-Pacesetter
Nordstrom
03.2018 - 07.2021
Patient Care Technician, Intern
Metropolitan State Hospital
09.2014 - 05.2016
Child Advocate, Intern
Child Abuse Services Team (CAST)
02.2007 - 05.2009
Master of Arts - School Counseling (PPS Credential)
Point Loma Nazarene University
Bachelor of Arts - Psychology
Arizona State University