Nicole Williams

Direct Support Professionals assist adults with disabilities to achieve long-term success

• Direct clients in fulfillment in work and life by helping them become independent and integrated into their communities
• Direct Support Professionals help individuals build their skills and become more integrated into their community through meaningful volunteer work at local non-profit organizations
• Schedule clients daily to sites and activities
• Perform behavior modification, task analysis, data collection and recording, and related techniques to implement goal – related services
• Review progress of people that serve, and work with navigators to develop and/ or revise program goals
• Provide formal and informal service/training (including role modeling) to community partners, the people, co-workers, and the people that serve to facilitate social integration
• Modify training techniques and/or the environment to accommodate various disabilities of the people that serve
• Company provides transportation to the people served
• Navigate internet browser to complete responsibilities of the position, enter data into Agency Dart system, and utilize Agency email system
• Provide overall coordination/ direction to assigned people that's served and staff
• Address any performance issues with their supervisor
• Perform job coach duties as needed
• Provide educational training to staff Train staff and people
• Provide feedback to the staff and people that served on their positive behaviors
• Monitor the billing/ wages paperwork to ensure accurate and timely completion including pay scans and shippers as appropriate
• Managed approximately 40 incoming calls, emails and faxes per day from customers

• Ensure that all homes have adequate staffing and supplies
• Complete interview and hiring process of all prospective employees
• Process weekly timecards and payroll
• Maintain records of petty cash and schedules
• Training new hire staff of care duties
• Assist residents with bathing, bed, tun, and partial), dressing, grooming
• Performed home management tasks (preparing, meals, cleaning, and running errands
• Safely transport residents to and from social outings and appointments
• Monitored resident post outpatient procedures
• Performed routine blood pressure checks, temperature, (oral, axillary, and rectal), pulses, weights and intake and outputs
• Foley catheter care and drainage bag care
• Pivot transfer
• Perform range of motion exercise
• Managed approximately 50 incoming calls, emails and faxes per day.