NICOLE WILLIAMS
BROOKLYN,NEW YORK
Summary
A Professional Clerical IV/Finance Associate with years of patient/client experience and strong leadership skills in line with Agile principles contributes to the Mission, Vision, and Values of the Company.
Overview
9
9
years of professional experience
Work History
Clerical IV/NYC Finance Assistor
NYC Finance
05.2022 - Current
- Diligently and independently working on patients’ insurance coverage, payment, and responsibilities
- Coordinate proper insurance verification information and documentation used for estimates
- Develop daily reports of all payments owed by patients and report to management
- Collaborate with providers and pharmacies to supply allowable costs using standard estimated codes
- Present weekly reports and presentations to financial counseling Supervisors to combat insurance discrepancies
- Present weekly ‘perfect cases ‘to managers for HRSA Report
- Work with Retention Teams to resolve issues in patient information corrections
- Collaborate with site Managers and Providers on changes in financial workflow
- Assist registration team with daily functions to ensure patient needs are met
Clerk/Navigation Supervisor
NYC HHC
03.2021 - 12.2021
- Worked closely with vaccination site manager and medical professionals to meet NYC Covid-19 vaccination protocols
- Aided providers with patient information and verification of misplaced Covid -19 card
- Registered patients ensuring eligibility of NYC vaccination protocol
- Supervised front desk registration and navigation at Covid-19 vaccination site
- Ensured overall Covid-19 protocols are with NYC standards
- Managed and Prepared weekly covid-19 Reports, Payroll and Scheduling
Client Support Specialist
Fran Taylor Inc.
01.2016 - 03.2021
- Collaborated closely with celebrity stylists to meet 10-15 clients’ needs
- Managed travel Itineraries both locally and globally
- Greeted clients and worked to understand their needs while offering outstanding service
- Resolved scheduling problems, improved operations, and supplied exceptional client support
- Documented inventory, packages received and delivered
- Devoted special emphasis to punctuality and kept an outstanding attendance record
Skills
- Revenue cycle management
- Assessing Referrals
- Estimates/Insurance verification
- Epic Cadence/Prelude ADT
- Evaluate financial aid qualifications
- Call handling/Scheduling
- Create individual work schedule
- Microsoft proficiency
- Agile/Scrum/Work
- Retention Specialist Skills
Education Certification
- Agile/Scrum Master Certification
- Healthcare & Health System Certification - Rutgers University
- Quality Improvement Healthcare Organization Certification - Rutgers University
- Microsoft Office Certification
- High School Diploma - Educators Inc. Private Christian School
Timeline
Clerical IV/NYC Finance Assistor
NYC Finance
05.2022 - Current
Clerk/Navigation Supervisor
NYC HHC
03.2021 - 12.2021
Client Support Specialist
Fran Taylor Inc.
01.2016 - 03.2021