Nicole Williams
Snellville,GA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-skilled, detail oriented communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
23
23
years of professional experience
Work History
Administrative Support Assistant
Northwell Health Physician Partners
New York, NY
03.2017 - 01.2023
- Communicated financial obligations to patients and collected fees at time of service.
- Monitored schedules and calendar obligations for executives; composed office correspondence and reports.
- Tracked project performance data to generate reports and keep management informed of important trends; updated reports and monitored spreadsheets
- Delivered exceptional customer service through direct communication with clients and team members.
Retention Customer Service Representative
Anthem Empire Health Plus
New York, NY
10.2004 - 12.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored new employees on procedures and policies to maximize team performance.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
Medical Records Clerk
Unimex PC/Concentra NHR
New York, NY
08.2001 - 10.2004
- Contracted position at Con Edison in New York, NY
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Tracked and processed release of information requests.
- Utilized copying equipment for medical record duplication, answered phones and filed documents.
Receptionist
Brookldale Foundation
New York, NY
10.1999 - 08.2001
- Responded to internal and external inquiries of existing and potential customers for exclusive charitable foundation
- Supported executive team and donors; coordinated meetings, conferences, special events, maintained staff calendars
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Assisted with accounts receivable and accounts payable functions.
Education
Some College (No Degree) - Health Promotional Management
York College of The City University of New York
Jamaica, NYSome College (No Degree) - Health Management
University of Phoenix
OnlineSkills
- Scheduling and calendar management
- MS Office Suite knowledge
- Excel spreadsheets
- Strong interpersonal skills
- Event coordination
- Multitasking and prioritization
Timeline
Administrative Support Assistant
Northwell Health Physician Partners
03.2017 - 01.2023
Retention Customer Service Representative
Anthem Empire Health Plus
10.2004 - 12.2015
Medical Records Clerk
Unimex PC/Concentra NHR
08.2001 - 10.2004
Receptionist
Brookldale Foundation
10.1999 - 08.2001
Some College (No Degree) - Health Promotional Management
York College of The City University of New York
Some College (No Degree) - Health Management
University of Phoenix
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